Scanning Clerk, LEAP

Goodwill of Colorado•Colorado Springs, CO

4d•Onsite

About The Position

The Scanning Clerk, LEAP (Colorado Low-income Energy Assistance Program) will work in a temporary position working within LEAP to complete clerical, scanning duties, and responsibilities for program operations. This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Requirements

A minimum of two (2) years of clerical and administrative experience in an office environment.
Demonstrate substantial computer use and the ability to accurately type 10 words per minute.
Excellent written and verbal communication skills.
Demonstrate the ability to interact with various types of internal and external stakeholders in a high stress environment.
Must conduct oneself in a professional manner and maintain a professional demeanor and appearance that enhances the organization’s reputation.
Must be able to maintain accurate records and be detail oriented.
As a role that handles very confidential information, the candidate may be disqualified if they have a criminal record for illegal drug use or sale, financial fraud, identity theft, physical abuse, crimes involving violence and/or theft. We do consider the specifics of the offense, including how long ago the offense took place.
Must have valid Colorado State driver license.
Must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Nice To Haves

A High School diploma or equivalent is preferred.
It is preferred that the incumbent have the ability to drive for company business.

Responsibilities

Develop a thorough working knowledge of LEAP and complete all required training in order to support the program and other LEAP staff.
Perform all clerical duties for LEAP which include collecting, opening and date stamping all documents received via mail and fax.
Scan and digitally distribute all received documentation to the designated digital location.
Provide technical and/or clerical support to the staff members assigned to processing applications.
Work on the state computer system, Salesforce, while always assuring applicant confidentiality.
Perform all other job duties as assigned by Scanning Team Lead, Communications Supervisor and Quality, Communications and Contract Manager.
Conduct thorough quality reviews of participant submitted documentation, including information request letters, applications and all other physical materials received, to ensure accuracy, completeness and compliance with established standards and regulatory State LEAP requirements.
Track and report daily task outcomes, maintaining accurate records of productivity and performance metrics, and regularly communicating key findings, and trends to the team lead to support informed decision-making and continuous improvement.
Establish and maintain a positive and professional relationship with all customers, vendors, clients, and Human Services agencies, presenting a positive image of the company.
Attend meetings with Goodwill of Colorado and the Colorado Department of Human Services that are deemed necessary.