Scanning Clerk, LEAP

Goodwill of Colorado•Colorado Springs, CO

5d•Onsite

About The Position

The Scanning Clerk, LEAP (Colorado Low-income Energy Assistance Program) will work in a temporary position working within LEAP to complete clerical, scanning duties, and responsibilities for program operations.

Requirements

A minimum of two (2) years of clerical and administrative experience in an office environment.
Demonstrate substantial computer use and the ability to accurately type 10 words per minute.
Excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external stakeholders in a high stress environment.
Conduct oneself in a professional manner and maintain a professional demeanor and appearance that enhances the organization’s reputation.
Be able to maintain accurate records and be detail oriented.
Must have valid Colorado State driver license.
Must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
Must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition (if using personal vehicle for company business).

Nice To Haves

A High School diploma or equivalent is preferred.
It is preferred that the incumbent have the ability to drive for company business.
Ability to drive for company business.

Responsibilities

Develop a thorough working knowledge of LEAP and complete all required training in order to support the program and other LEAP staff.
Perform all clerical duties for LEAP which include collecting, opening and date stamping all documents received via mail and fax.
Scan and digitally distribute all received documentation to the designated digital location.
Provide technical and/or clerical support to the staff members assigned to processing applications.
Work on the state computer system, Salesforce, while always assuring applicant confidentiality.
Perform all other job duties as assigned by Scanning Team Lead, Communications Supervisor and Quality, Communications and Contract Manager.
Conduct thorough quality reviews of participant submitted documentation, including information request letters, applications and all other physical materials received, to ensure accuracy, completeness and compliance with established standards and regulatory State LEAP requirements.
Track and report daily task outcomes, maintaining accurate records of productivity and performance metrics, and regularly communicating key findings, and trends to the team lead to support informed decision-making and continuous improvement.
Establish and maintain a positive and professional relationship with all customers, vendors, clients, and Human Services agencies, presenting a positive image of the company.
Attend meetings with Goodwill of Colorado and the Colorado Department of Human Services that are deemed necessary.