Communications Clerk, LEAP

Goodwill of Colorado • Colorado Springs, CO

5d • Hybrid

About The Position

The Communications Clerk, LEAP (Colorado Low-income Energy Assistance Program) will work in a temporary position working within LEAP to perform the communication requirements for program operations for all inquiries regarding LEAP via call center, email helpdesk, fax, and telephonic downloads.

Requirements

• A High School diploma or equivalent is preferred.
• A minimum of two (2) years of customer service, clerical and administrative experience in an office or remote environment.
• Demonstrate proficiency in computer use, and the ability to accurately type 30 words per minute.
• Have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external applicants and agencies in a high stress environment.
• Must conduct oneself in a professional manner and maintain a professional demeanor and appearance that enhances the organization’s reputation.
• Must be able to maintain accurate records, multi-task and be detail oriented.
• Submit to and successfully pass a criminal background check.
• Report any arrests, charges, or summonses for any disqualifying offense as specified by C.R.S. §27-90-111 to the State.
• Must have valid Colorado State driver license.
• Must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
• Must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition (if using personal vehicle for company business).

Nice To Haves

• Ability to drive for company business.

Responsibilities

• Develop a thorough working knowledge of LEAP and complete all the required training in order to support the program and other LEAP staff departments.
• Explain eligibility criteria to applicants and agencies, answer main LEAP phone line, transfer calls, transmit messages, retrieve messages, and return calls.
• Researching applicants emailed inquiries through the email ticketing system.
• Download, date stamp and merge all documents received via email, fax and telephonic download to distribute all documentation to the proper locations.
• Perform other job duties as assigned by Call Center Team Lead, Email Team Lead, Communications Supervisor and Quality, Communications and Contract Manager.
• Provide technical and/or clerical support when needed, on the state computer system, Salesforce, while always assuring applicant confidentiality.
• Track and report daily task outcomes, maintaining accurate records of productivity and performance metrics, and regularly communicating key findings, and trends to the team lead to support informed decision-making and continuous improvement.
• Establish and maintain a positive and professional relationship with all customers, vendors, clients, and Human Services agencies presenting a positive image of the company.
• Attend meetings with Goodwill of Colorado and the Colorado Department of Human Services that are deemed necessary.

Benefits

• Daily Pay! Work today, get paid today!
• Remote work option may be available upon completion of training and Supervisor approval.
• Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.
• Participates in E-Verify.
• Promote a Safe & Drug-free Workplace.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED