Scale Account Manager, Mid-Market

monday.com • New York, NY

13d • Hybrid

About The Position

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. About The Role We’re looking for an Account Manager to join our growing Scale team in NYC! At monday.com, we’re passionate about building an amazing product and delivering an exceptional customer experience. Our clients love the platform, and it’s incredibly rewarding, and fun, to guide them to success while driving real business outcomes. As an Account Manager on Scale, you will: Own a portfolio of early adopter and expansion accounts, including renewals , driving adoption, retention, and growth. Identify signals for expansion opportunities and execute upsells, cross-sells, and outbound campaigns to generate additional revenue streams. Serve as a trusted advisor, consulting with customers on processes and challenging leaders to drive meaningful change. Manage the full sales cycle, from prospecting and outbound engagement to negotiation and closing. Deliver high-touch relationship management and proactive account planning to maximize customer value.

Requirements

• 3+ years of B2B SaaS sales experience with a proven track record in upsells, cross-sells, expansion, and renewal ownership.
• Experience in high-volume, high-velocity sales environments, including outbound prospecting.
• Skilled at managing the full sales cycle and building relationships with key stakeholders and decision-makers.
• Exceptional customer-facing and presentation skills with credibility across leadership levels.
• Strong written and verbal communication, empathy, and high energy.
• BA/BS degree or equivalent experience.

Responsibilities

• Own a portfolio of early adopter and expansion accounts, including renewals, driving adoption, retention, and growth.
• Identify signals for expansion opportunities and execute upsells, cross-sells, and outbound campaigns to generate additional revenue streams.
• Serve as a trusted advisor, consulting with customers on processes and challenging leaders to drive meaningful change.
• Manage the full sales cycle, from prospecting and outbound engagement to negotiation and closing.
• Deliver high-touch relationship management and proactive account planning to maximize customer value.

Benefits

• Opportunity to join an innovative, proven company with big ambitions
• Competitive salary and benefits
• Bonus potential
• Company equity incentive program
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
• Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level