BPI Operator

Vanderlande•Orlando, FL

About The Position

The SCADA/SAC/BPI Operator monitors baggage control applications, IT systems, and SCADA throughout operational hours to manage baggage-system flow and make operational adjustments, including contingencies, flight and bag rescheduling, and chute assignments. The role identifies and resolves system issues, researches solutions, recommends operational-system changes, and coordinates with customers, partners, suppliers, and the O&M team to keep baggage operations running smoothly. The position reports to the Operations Manager and has no supervisory responsibilities. The operator supports daily airport baggage operations using control software, monitors infrastructure and applications, coordinates maintenance responses, and communicates disruptions and system status to customers and stakeholders. Responsibilities include incident management and escalation, fault analysis, contingency planning, routing and configuration changes, work-order administration, reporting, start-up checks, and preventative maintenance of control-room equipment. The operator is expected to make decisions and carry out control-room activities with little assistance. This is a full-time, non-exempt role with an operation-driven schedule covering 24/7 operations in eight-hour shifts. Nights, weekends, and holidays may be required, and applicants must have no work-schedule restrictions. The operator must be able to attain and sustain an Airport ID Badge and CBP seal.

Requirements

Experience in intralogistics and operational environments; preferably experience with automated handling systems, capital goods, system integration, warehouses, logistics, airports, or baggage-handling systems.
Experience managing 24/7 mission-critical systems in complex IT environments.
Strong multitasking ability.
Excellent communication skills and experience in a customer-service role.
Willingness and ability to work an ongoing schedule of eight-hour shifts covering 24/7 operations, including holidays, with no work-schedule restrictions.
Team-oriented, adaptable, and willing to broaden skills beyond the core skill set.
Experience with database management, preferably Oracle/WebLogic.
Knowledge of operating systems such as Windows, Linux, and Unix.
High school diploma or equivalent.
Ability to attain and maintain an Airport ID Badge and CBP seal.
Good knowledge of IT infrastructure, including network technologies and protocols, servers, and clients.
Good knowledge of baggage operational processes and high-level control applications.
Strong analytical and problem-solving capabilities.
Good knowledge of complex electromechanical systems.
Experience manipulating and extracting log files and information from multiple sources.
Good understanding of technologies that host applications, databases, application servers, web servers, and client installations.
Ability to work under pressure on mission-critical systems.

Nice To Haves

Bachelor’s degree in Operations or Engineering.
Airport or warehouse operations experience.
Conveyor services or material-handling services experience.
ITIL Foundation v3 or v4 certification.

Responsibilities

Guide daily operations with customers and colleagues using baggage-control and other control software.
Monitor SCADA, baggage-control applications, IT systems, infrastructure, and applications for issues, failures, and system diebacks; initiate diverts when necessary.
Alert maintenance personnel by radio about faults or failures and dispatch them to the appropriate locations.
Act as the initial point of contact for operational issues and customer requests.
Communicate disruptions and system status to customers and stakeholders; explain problems, provide solutions, initiate contingencies, reschedule flights and bags, reroute items, and log information.
Initiate ITIL incident-management processes, handle first-level incidents, and escalate issues to remote helpdesks and other support teams, including major-incident escalation.
Research system issues through process and data analysis, develop solutions, and help prevent future disruptions.
Report system and baggage-handling operations status to customers and stakeholders in accordance with service-level agreements, with support from the Operations Manager.
Resolve hardware and software faults while minimizing operational disruption, and set up and maintain backup and recovery procedures.
Regularly trial contingency plans with support from the IT Engineer.
Monitor system status, balance, statistical reports, and user-airline make-up assignments.
Coordinate daily with TSA, CBRA, and OSR staff as required to maintain system operations.
Analyze CBIS/BHS and MSC BHS faults, develop remedial action plans, and report causes to the O&M Manager.
Make baggage-system operational decisions and coordinate backup or fallback procedures, such as alternative conveyor routings, fallback tags, and coordination with user airlines.
Review start-up checklists and procedures to support smooth daily start-ups.
Determine and coordinate configuration changes to bypass out-of-service conveyors.
Report and track service calls and technical issues internally.
Generate and distribute CMMS work orders, and close completed work orders.
Generate weekly and monthly reports.
Perform regular preventative maintenance on control-room equipment.
Communicate regularly with customers and technicians by telephone and radio.