BPI Operator

Vanderlande Industries•Orlando, FL

About The Position

The SCADA/SAC/BPI Operator monitors baggage-control applications, IT systems, and SCADA throughout operational hours, managing baggage flow and adjusting routings, flights, and chute assignments as needed. The role identifies and resolves system issues, researches solutions, recommends operational system changes, and coordinates with customers, partners, suppliers, and the O&M team to support smooth baggage operations. The position reports to the Operations Manager and has no supervisory responsibilities. The operator supports daily baggage system operations using control software; monitors system status, infrastructure, applications, and operational reports; coordinates maintenance responses; handles first-level incidents and escalations; and communicates disruptions and system status to customers and stakeholders. The role also supports contingency planning, configuration changes, backup and recovery procedures, work orders, preventative maintenance, and regular operational reporting. This is a full-time, non-exempt position. The schedule is driven by operational needs and may include nights, weekends, and holidays. Employees must have no work schedule restrictions. The work environment includes exposure to baggage handling systems, mechanical parts, vibration, and potentially loud noise. The role requires obtaining and maintaining an Airport ID Badge and CBP seal.

Requirements

High school diploma or equivalent.
Experience with intralogistics and operational environments; preferably a background in automated handling systems, capital goods, system integration, warehouses, logistics, airports, or baggage handling systems.
Experience managing 24/7 mission-critical systems in complex IT environments.
Expertise in multitasking.
Excellent communication skills and experience in a customer service role.
Willingness and ability to work an ongoing schedule of 8-hour shifts covering 24/7 operations, including holidays.
Ability to work as a team player, adapt, and broaden skills beyond the core skill set.
Experience in database management, preferably Oracle/WebLogic.
Knowledge of operating systems such as Windows, Linux, and Unix.
Ability to attain and maintain an Airport ID Badge and CBP seal.
Ability to work under pressure on mission-critical systems.
Good knowledge of IT infrastructure, including network technologies and protocols, servers, and clients.
Good knowledge of baggage operational processes and high-level controls applications.
Strong analytical and problem-solving capabilities.
Good knowledge of complex electromechanical systems.
Experience manipulating and extracting log files and information from multiple sources.
Good understanding of technologies hosting applications, databases, application servers, web servers, and client installations.
Ability to meet the described physical demands, including sitting, handling or feeling objects, talking or hearing, reaching, occasional standing, walking, stooping, kneeling, crouching or crawling, and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.
Ability to work without schedule restrictions.

Nice To Haves

Bachelor’s degree in Operations or Engineering.
Airport and warehouse operations experience.
Conveyor services or material handling services experience.
ITIL Foundation v3 or v4 certification.

Responsibilities

Monitor baggage-control applications, IT systems, and SCADA throughout the operational day.
Manage baggage system flow and adjust routings, flights, and chute assignments as required.
Work with customers and colleagues to guide daily operations using control software.
Alert maintenance personnel by radio about faults or failures and dispatch them to the appropriate locations.
Monitor SCADA for system issues and diebacks, and initiate diverts when necessary.
Serve as a single point of contact and initial support level for operational issues and customer requests.
Communicate system disruptions to customers and stakeholders, explain problems, provide solutions, initiate contingency protocols, reschedule flights or bags, reroute bags in the system, and log information.
Initiate ITIL incident management processes, handle first-level incidents, and manage escalation to the remote helpdesk or other support teams.
Research system issues by analyzing processes and data, develop solutions, and help prevent future disruptions.
Report system and baggage handling operations status to customers and stakeholders according to service level agreements, with support from the Operations Manager.
Resolve hardware and software faults while minimizing operational disturbances.
Set up and maintain backup and recovery procedures.
Trial contingency plans regularly with support from the IT Engineer.
Proactively monitor IT infrastructure and applications.
Monitor system status, balance, statistical reports, and make-up assignments for user airlines.
Coordinate daily with TSA, CBRA, and OSR staff as needed to maintain system operations.
Analyze CBIS/BHS and MSC BHS faults, develop remedial action plans, and report causes of system faults to the O&M Manager.
Make baggage handling system operational decisions and coordinate backup or fallback procedures to facilitate continued operations.
Support smooth daily start-ups by reviewing start-up checklists and procedures.
Determine and coordinate configuration changes to bypass out-of-service conveyors.
Report and track service calls and technical issues internally.
Generate, distribute, and close completed work orders through the CMMS system.
Generate weekly and monthly reports.
Perform regular preventative maintenance on control-room equipment.
Communicate regularly with customers and technicians by phone and radio.
Carry out control-room activities and determine sequences and approaches with little assistance.