BPI Operator

Vanderlande Industries•Orlando, FL

8d•Onsite

About The Position

The SCADA/SAC/BPI Operator monitors baggage control applications, IT systems, and SCADA throughout the operational day, manages baggage-system flow, and adjusts operations as needed through contingencies, flight and bag rescheduling, and chute or routing assignments. The role identifies and resolves system issues, researches solutions, advises on operational-system changes, and communicates frequently with customers, partners, suppliers, and the O&M team to support smooth baggage operations. The position reports directly to the Operations Manager and has no supervisory responsibilities. The operator guides daily operations using control software, monitors system and infrastructure status, manages incidents and escalations, coordinates maintenance responses, and communicates disruptions and system status to customers and stakeholders. The position also supports baggage-system start-ups, configuration changes, backup and recovery procedures, preventative maintenance of Control Room equipment, work-order tracking, and regular reporting. This is a full-time, non-exempt position. The schedule is driven by operational needs and consists of an ongoing schedule of 8-hour shifts covering 24/7 operations. Nights, weekends, and holidays may be required, and employees must not have work-schedule restrictions. The role operates in and around baggage handling systems, mechanical parts, and vibration; worksites can be loud. The position requires frequent sitting, handling or feeling objects, talking or hearing, and reaching; occasional standing, walking, and stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally. Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and focus adjustment.

Requirements

Experience in intralogistics and operational environments; preferably experience with automated handling systems, capital goods, system integration, warehouses, logistics, airports, or baggage handling systems.
Experience managing 24/7 mission-critical systems in complex IT environments.
Expertise in multitasking.
Excellent communication skills and experience in a customer-service role.
Willingness and ability to work an ongoing schedule of 8-hour shifts covering 24/7 operations, including holidays; no work-schedule restrictions.
Team player who is adaptable and willing to broaden skills beyond the core skillset.
Experience in database management; Oracle/WebLogic experience is preferred.
Knowledge of operating systems including Windows, Linux, and Unix.
High school diploma or equivalent.
Must be able to attain and sustain an Airport I.D. Badge and CBP seal.
Exceptional communication skills and customer-service orientation.
Ability to work under pressure on mission-critical systems.
Good knowledge of IT infrastructure, including network technologies and protocols, and server/client hardware.
Good knowledge of baggage operational processes and high-level controls applications.
Strong analytical and problem-solving capabilities.
Good knowledge of complex electromechanical systems.
Experience manipulating and extracting log files and information from multiple sources.
Good understanding of technologies that host applications, databases, application servers, web servers, and client installations.
Must meet the physical demands of the job, including frequent lifting or moving up to 10 pounds and occasional lifting or moving up to 25 pounds.

Nice To Haves

Bachelor’s degree in Operations or Engineering.
Airport and warehouse operations experience.
Conveyor services or material-handling services experience.
ITIL Foundation v3 or v4 certification.

Responsibilities

Work with customers and colleagues to guide daily operations using control systems and software.
Monitor SCADA, baggage-control applications, IT infrastructure, and system status for issues, faults, diebacks, and disruptions.
Manage baggage-system flow, including initiating diverts, changing routings, reassigning flights and chute assignments, and applying contingency or fallback procedures.
Alert maintenance personnel by radio about faults or failures and dispatch them to the appropriate locations.
Serve as the initial point of contact for operational issues and customer requests; communicate disruptions, solutions, and system status to customers and stakeholders.
Initiate and handle first-level ITIL incident-management processes, collect and log information, manage escalation to the remote helpdesk, and coordinate routing and functional escalations, including major incidents.
Research system issues by analyzing processes, data, and log files; develop solutions and measures to prevent future disruptions.
Resolve hardware and software faults while minimizing operational disturbances.
Set up and maintain backup and recovery procedures, and regularly trial contingency plans with support from the IT Engineer.
Monitor system status, balance, statistical reports, and make-up assignments for user airlines.
Coordinate daily with TSA, CBRA, and OSR staff as needed to maintain system operational status.
Analyze CBIS/BHS and MSC BHS faults, develop remedial action plans, and report overall fault causes to the O&M Manager.
Make BHS operational decisions and coordinate backup or fallback procedures, including alternative routings, fallback tags, and coordination with user airlines.
Support smooth daily start-ups by reviewing start-up checklists and procedures.
Determine and coordinate configuration changes to bypass off-service conveyors.
Report and track service calls and technical issues internally.
Generate, distribute, and close work orders through the CMMS system.
Generate weekly and monthly reports and report system and BHS operations status in accordance with service-level agreements, with support from the Operations Manager.
Perform regular preventative maintenance of Control Room equipment.
Determine work sequence and approach and carry out control-room activities with little assistance.
Communicate regularly with customers and technicians by phone and radio.