SCADA Specialist

City of Chattanooga•Chattanooga, TN

1d•Onsite

About The Position

The SCADA Specialist provides on-site support for PC hardware and software beyond frontline technician support, including user training, diagnostics, troubleshooting, repairs, installation, configuration, and maintenance. The position researches and recommends software and hardware patches, develops implementation plans, installs networking and operating-system software, prepares setup and maintenance procedures, and supports procurement and vendor management. It also provides web-page design and maintenance for PC support areas. The role participates in programming, troubleshooting, repair, and maintenance of the City’s Supervisory Control and Data Acquisition (SCADA) operating system, as well as inspection, diagnosis, maintenance, and repair of equipment used in water reclamation and potable water treatment facilities. Equipment includes computers, 900 MHz radios, flow meters, pressure transducers, valves, limit switches, deep wells, and pumps. The position works Monday through Friday, 7:00 A.M. to 3:30 P.M. EST, and is on-call 24/7. It is classified as non-exempt and essential during inclement weather; the employee may be required to report to or remain at work during administrative closings. A valid driver’s license is required. Pre-employment screening includes a background check, drug screening, lift test, and HepB titer.

Requirements

A bachelor’s degree and at least two years of relevant education, training, or experience sufficient to perform the essential duties; equivalent combinations of experience and educational training may be considered.
Relevant experience or training, such as PC hardware and software user support or a vocational/technical degree emphasizing Information Systems Technology.
Valid driver’s license.
Knowledge of personal computer systems, applicable hardware and software applications, telecommunications devices, wireless network principles, customer support principles, and cyberthreats and security.
Skill in customer service; PC configuration, installation, testing, and troubleshooting; troubleshooting hardware, software, wireless telecommunications devices, and wireless networks; and communication and interpersonal interactions sufficient to convey information and receive work direction.
Availability for 24/7 on-call duty.
Ability to meet the physical demands of the position, including lifting and moving objects as described under work environment.

Responsibilities

Provide on-site PC hardware and software support beyond frontline technician support, and assist and train users with PC software applications.
Diagnose, troubleshoot, and resolve PC hardware and software problems, including multiple-level software conflicts.
Research current patches and fixes for City PC software and hardware, recommend their relevance to Wastewater Treatment Plant systems, and develop implementation plans for those deemed necessary.
Install and configure networking system software, PC operating-system software, and application software on PC-based machines.
Set up electronic information exchange devices and write PC setup and maintenance tips and procedures.
Track, interact with, and manage vendors; recommend procurement of hardware, software, equipment, materials, and services; and assist user departments with PC needs assessments.
Design and maintain web pages for PC support areas.
Use, carry, and answer a cell phone for business purposes as determined by job duties and the department head.
Participate in programming, troubleshooting, repairing, and maintaining the City’s SCADA computerized operating system.
Inspect, diagnose, troubleshoot, maintain, repair, and service equipment, components, facilities, and machinery at water reclamation and potable water treatment plants.
Meet regular attendance requirements and maintain good interpersonal relationships with staff, coworkers, managers, and citizens.
Perform the essential functions of the job in a timely manner, with or without reasonable accommodations, and perform other duties as assigned.
Report to or remain at work during inclement weather administrative closings when directed by the Department Head.