SCADA Specialist

City of Chattanooga•Chattanooga, TN

2d•$29 - $35•Onsite

About The Position

The SCADA Specialist provides on-site PC user support and participates in programming, troubleshooting, repair, and maintenance of the City’s Supervisory Control and Data Acquisition (SCADA) operating system. The position diagnoses PC hardware and software problems, installs and configures system and application software, supports users, manages vendor interactions, and contributes to procurement and departmental needs assessments. The role also performs skilled, journey-level inspection, diagnosis, troubleshooting, maintenance, repair, and servicing of equipment and machinery used at water reclamation and potable water treatment plants, including computers, 900 MHz radios, flow meters, pressure transducers, valves, limit switches, deep wells, and pumps. The position requires regular attendance, effective interpersonal relationships, timely performance of essential duties with or without reasonable accommodations, and availability for 24/7 on-call coverage. It is considered essential during inclement weather, when the employee may be required to report to or remain at work despite administrative closings. The position is based at 455 Moccasin Bend Road and has a stated schedule of Monday through Friday, 7:00 A.M. to 3:30 P.M. (EST), in addition to the 24/7 on-call requirement. It is a non-exempt, safety-sensitive position. Pre-employment screening includes a background check, drug screening, lift test, and HepB titer.

Requirements

A bachelor’s degree and at least two years of relevant education, training, or experience sufficient to perform the essential duties; alternatively, equivalent combinations of experience and educational training may be considered.
Relevant training may include a vocational or technical degree emphasizing Information Systems Technology.
Relevant experience may include work involving PC hardware and software user support.
Valid driver’s license.
Knowledge of personal computer systems, applicable hardware and software applications, telecommunications devices, wireless network principles, and customer support principles.
Skills in customer service; PC configuration, installation, testing, and troubleshooting; troubleshooting applicable hardware, software, wireless telecommunications devices, and wireless networks; communication and interpersonal interaction; and awareness of cyberthreats and security.
Ability to meet the position’s 24/7 on-call requirement.
Ability to perform the listed physical activities and meet the stated medium-work demands, including lifting or moving objects as described.
Ability to complete required pre-employment background check, drug screening, lift test, and HepB titer screening.

Responsibilities

Provide on-site user support for PC hardware and software problems beyond frontline technician support, and assist and train users with PC software applications.
Diagnose, troubleshoot, and resolve PC hardware and software problems, including multilevel software conflicts.
Research patches and fixes for PC software and hardware used by the City, recommend their relevance to Wastewater Treatment Plant systems, and formulate implementation plans for needed updates.
Install and configure networking system software, PC operating systems, and application software on PC-based machines.
Set up electronic information exchange devices and write PC setup and maintenance tips and procedures.
Track, interact with, and manage vendors.
Recommend hardware, software, equipment, materials, and services from available vendors, and assist user departments with personal-computer needs assessments.
Design and maintain webpages for PC support areas.
Use, carry, and answer a cell phone for business purposes as determined by job duties and the department head.
Participate in programming, troubleshooting, repair, and maintenance of the City’s SCADA computerized operating system.
Inspect, diagnose, troubleshoot, maintain, repair, and service water reclamation and potable water treatment plant equipment, components, facilities, and machinery.
Meet regular attendance requirements and maintain good interpersonal relationships with staff, coworkers, managers, and citizens.
Perform essential job functions in a timely manner, with or without reasonable accommodations.
Perform other duties as assigned.
Report to or remain at work during inclement weather administrative closings when directed by the Department Head.
Remain available for 24/7 on-call duties.