SCADA Support Specialist

City of New York•New York, NY

2d•$99,209 - $127,819

About The Position

The SCADA Support Specialist serves as the subject matter expert for the SCADA system and associated components, including networks, security, backup, and data management, at specified Bureau of Wastewater Treatment facilities. The position works under the supervision of the Section Chief of SCADA Support and supports wastewater treatment facilities’ operational technology environment. The role includes supporting SCADA systems and equipment, coordinating with vendors and internal teams, maintaining system documentation and security protocols, and traveling to other facilities as required. This position is limited to individuals currently serving as permanent or probationary Computer Specialists. The listed civil service title is Computer Specialist (Software) – 13632. Qualification pathways include specified combinations of education and software experience, including project-leader or major-contributor experience on a complex project. Experience in computer operations, technical support, quality assurance, hardware installation, help desk, or end-user work does not count toward the minimum qualification requirements. Additional experience is required for placement in Assignment Level IV.

Requirements

Only current permanent or probationary Computer Specialists will be considered.
One qualification pathway is a bachelor's degree from an accredited college, including or supplemented by 24 semester credits in computer science or a related computer field, plus two years of satisfactory full-time software experience in the specified software-related areas, including one year as a project leader or major contributor on a complex project.
Another qualification pathway is a four-year high school diploma or equivalent and six years of satisfactory full-time software experience in the specified areas, including one year as a project leader or major contributor on a complex project.
A satisfactory combination of education and experience equivalent to one of the stated pathways may qualify. College education may substitute for up to two years of experience under the high-school pathway at 60 semester credits per year; a master's degree in computer science or a related computer field may substitute for one year of required experience.
All candidates must have a four-year high school diploma or equivalent and at least one year of satisfactory full-time software experience as a project leader or major contributor on a complex project.
Candidates must explain in detail how their experience qualifies as project-leader or major-contributor experience.
Experience in computer operations, technical support, quality assurance, hardware installation, help desk, or as an end user is not accepted toward the minimum qualification requirements.
For Assignment Level IV, candidates must additionally have one year of satisfactory project-leader or major-contributor experience on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or online applications programming.

Responsibilities

Provide technical support for SCADA systems, including troubleshooting and problem resolution.
Assist with the design, implementation, and maintenance of SCADA systems.
Configure and test SCADA software and hardware to ensure proper functioning.
Collaborate with cross-functional teams to identify and resolve SCADA system issues.
Oversee and provide day-to-day maintenance and support for components of the facilities’ operational technology environment.
Configure, install, support, and maintain monitoring and control equipment, including electronic sensing devices, RTUs, PLCs, HMIs, data communications equipment and services, computer hardware, and other telemetry devices.
Work with third-party vendors and contractors to ensure proper installation, reliability, accuracy, and maintenance of computer hardware and supporting control systems associated with SCADA.
Work with field technicians and IT divisions to support operation and upgrades of telemetry equipment and communications infrastructure.
Coordinate with operating and maintenance personnel on calibration, repair, and maintenance of sensors, instruments, and telemetry equipment.
Maintain facility network devices, data backup, antivirus, patch management, and PLC backup systems.
Troubleshoot and resolve hardware and software computer system issues.
Maintain documentation of SCADA systems and processes.
Apply and maintain local security and cybersecurity protocols and standards established by the IT management group.
Travel to and support SCADA systems at other facilities as required.