SCADA Support Specialist
About The Position
The SCADA Support Specialist serves as the subject matter expert for SCADA systems and related components, including networks, security, backups, and data management, at specified Bureau of Wastewater Treatment facilities. Under the supervision of the Section Chief of SCADA Support, the specialist supports, maintains, configures, and troubleshoots SCADA systems and the facilities’ operational technology environment. The role works with vendors, contractors, field technicians, IT divisions, and facility operating and maintenance personnel, and may require travel to support SCADA systems at other facilities.
Requirements
- A bachelor's degree in computer science, engineering, or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or infrastructure management; or
- Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, or infrastructure management; or
- Education and/or experience equivalent to either of the stated qualification pathways.
Responsibilities
- Provide technical support for SCADA systems, including troubleshooting and problem resolution.
- Assist with the design, implementation, and maintenance of SCADA systems.
- Configure and test SCADA software and hardware to ensure proper functioning.
- Collaborate with cross-functional teams to identify and resolve SCADA system issues.
- Oversee and provide day-to-day maintenance and support for components of the facilities’ operational technology environment.
- Configure, install, support, and maintain monitoring and control equipment, including electronic sensing devices, RTUs, PLCs, HMIs, data communications equipment and services, computer hardware, and other telemetry devices.
- Work with third-party vendors and contractors to ensure proper installation, reliability, accuracy, and maintenance of computer hardware and supporting control systems associated with SCADA.
- Work with field technicians and IT divisions to support operation and upgrades of telemetry equipment and communications infrastructure.
- Coordinate with operating and maintenance personnel on calibration, repair, and maintenance of sensors, instruments, and telemetry equipment.
- Maintain facility network devices, data backups, antivirus, patch management, and PLC backup systems.
- Troubleshoot and resolve hardware and software computer system issues.
- Maintain documentation of SCADA systems and processes.
- Apply and maintain local security and cybersecurity protocols and standards established by the IT management group.
- Travel to and support SCADA systems at other facilities as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
