BPI Operator

Vanderlande•Orlando, FL

About The Position

The SCADA/SAC/BPI Operator monitors baggage control applications, IT systems, and SCADA throughout operational hours, manages baggage-system flow, and adjusts routing, flight and chute assignments, and contingencies as needed. The role identifies and resolves system issues, researches problems, recommends operational-system changes, and works frequently with customers, partners, suppliers, and the O&M team to support smooth baggage operations. The position reports to the Operations Manager and has no supervisory responsibilities. The Operator supports round-the-clock, mission-critical airport baggage operations using control software and IT systems. Duties include handling operational requests and incidents, coordinating maintenance and technical support, communicating system status and disruptions, preparing reports, maintaining work-order records, supporting recovery procedures, and performing preventive maintenance on control-room equipment. The schedule is driven by operational needs and may include nights, weekends, and holidays.

Requirements

Experience in intralogistics and operational environments; preferably automated handling systems, capital goods, system integration, warehouses, logistics, or airport baggage-handling systems.
Experience managing 24/7 mission-critical systems in complex IT environments.
Ability to multitask.
Excellent communication skills and experience in a customer-service role.
Willingness and ability to work an ongoing schedule of 8-hour shifts covering 24/7 operations, including holidays.
Team-oriented, adaptable, and willing to broaden skills beyond the core skill set.
Experience with database management, preferably Oracle/WebLogic.
Knowledge of Windows, Linux, or Unix operating systems.
High school diploma or equivalent.
Ability to attain and maintain an Airport ID Badge and CBP seal.
Ability to work under pressure on mission-critical systems.
Knowledge of IT infrastructure, including network technology and protocols, and server/client hardware.
Knowledge of baggage operational processes and high-level control applications.
Strong analytical and problem-solving abilities.
Knowledge of complex electromechanical systems.
Experience manipulating and extracting log files and information from multiple sources.
Understanding of technologies supporting applications, databases, application servers, web servers, and client installations.
Ability to work without schedule restrictions.

Nice To Haves

Bachelor’s degree in Operations or Engineering.
Airport or warehouse operations experience.
Conveyor services or material-handling services experience.
ITIL Foundation v3 or v4 certification.

Responsibilities

Guide daily operations with customers and colleagues using control software.
Monitor SCADA, baggage controls applications, IT infrastructure, and applications for issues, failures, and system status; initiate diverts when necessary.
Alert maintenance personnel by radio about faults or failures and dispatch them to the appropriate location.
Act as the initial point of contact for operational issues and customer requests.
Communicate disruptions to customers and stakeholders; explain problems, provide solutions, initiate contingency protocols, reschedule flights and bags, reroute items, and log information in ITSM or CMMS tools.
Initiate ITIL incident-management processes, handle first-level incidents, and coordinate escalation to remote helpdesks and other support teams, including for major incidents.
Research system issues by analyzing processes, data, and logs; develop solutions and preventive actions to reduce future disruptions.
Report system and baggage-handling operations status to customers and stakeholders in accordance with service-level agreements, with support from the Operations Manager.
Resolve hardware and software faults while minimizing operational disruption; establish and maintain backup and recovery procedures.
Regularly trial contingency plans with the IT Engineer.
Monitor system status, balance, statistical reports, and make-up assignments for user airlines.
Coordinate daily with TSA, CBRA, and OSR staff as required to maintain operational status.
Analyze CBIS/BHS and MSC BHS faults, develop remedial action plans, and report causes to the O&M Manager.
Make baggage-system operational decisions and coordinate backup or fallback procedures, including alternative conveyor routing, fallback tags, and coordination with user airlines.
Support smooth daily start-ups by reviewing start-up checklists and procedures.
Determine or coordinate configuration changes to bypass out-of-service conveyors.
Report and track service calls and technical issues internally.
Generate, distribute, and close work orders through the CMMS system.
Generate and distribute weekly and monthly reports.
Perform regular preventive maintenance on control-room equipment.
Communicate regularly with customers and technicians by phone and radio; carry out control-room activities and determine work sequence with little assistance.