SAP OTC Senior Consultant

Deloitte • Philadelphia, PA

3d • $95,000 - $150,000 • Onsite

About The Position

Deloitte is hiring an SAP OTC Senior Consultant for its Project Delivery Talent Model, a talent model tailored to long-term, onsite client service delivery without extensive travel. The role supports a life sciences client in an SAP S/4HANA environment, with a focus on SAP Customer Service (CS), production support, and continuous improvement.

The consultant provides functional expertise across standard SAP CS processes and configurations, supports L2/L3 production operations, and handles complex incidents, root cause analysis, changes, and enhancements. The role involves hands-on configuration, testing, and debugging as needed, and collaboration with business stakeholders, project teams, and technical resources to align solutions with business objectives and SAP best practices. The consultant also mentors team members and communicates with engagement management and other teams.

The position is part of Deloitte Enterprise Performance and Enterprise Operations as a Service, which delivers multi-year managed services supporting enterprise technology investments and business processes. The estimated wage range is $95,000 to $150,000. The position may also be eligible for a discretionary annual incentive, subject to program rules and performance factors.

Requirements

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline, or equivalent experience.
• Strong functional expertise in SAP CS (Customer Service), including a deep understanding of standard CS processes and configurations.
• Excellent knowledge of Contracts, Billing, and Pricing and their integration with CS.
• Experience working in SAP S/4HANA environments, emphasizing core Service functionality rather than advanced S/4HANA-specific features.
• Ability to work in a highly hands-on role, including configuration and troubleshooting.
• Strong analytical skills and exceptional attention to detail.
• Experience engaging with business stakeholders and driving solution discussions and design decisions.
• Excellent communication and collaboration skills.
• Ability to learn quickly and work in a customized system.

Nice To Haves

• Knowledge of SAP CS integration with Sales and Distribution (SD) or Materials Management (MM).
• Experience with SAP interfaces and integration scenarios.
• Knowledge of SAP Revenue Accounting and Reporting (RAR).
• Experience supporting complex SAP landscapes and cross-functional business processes.
• Ability to manage multiple projects and prioritize tasks into manageable work products.
• Ability to operate independently or with minimum supervision.
• Excellent written and communication skills.
• Ability to deliver technical demonstrations.

Responsibilities

• Provide L2/L3 SAP S/4HANA SD production support for a life sciences client, resolving complex incidents and performing root cause analysis.
• Support minor enhancements and changes to improve processes and maintain reliable operations.
• Communicate with Engagement Managers, project team members, and representatives from functional and technical teams, escalating matters that require engagement management attention.
• Lead support and continuous improvement of SAP CS processes in an SAP S/4HANA environment.
• Provide functional expertise across core SAP CS capabilities, focusing on standard CS processes and configurations.
• Troubleshoot complex business and system issues, including configuration, testing, and debugging where required.
• Collaborate with business stakeholders, project teams, and technical resources to drive solution alignment and successful implementation.
• Provide design recommendations and ensure solutions align with business objectives and SAP best practices.
• Support incident management, root cause analysis, change requests, and enhancement initiatives.
• Mentor team members and provide leadership in support and delivery activities.

Benefits

• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior