SAP IS-U Retail Senior Consultant
About The Position
Deloitte is hiring an experienced SAP IS-U Retail Senior Consultant for its Project Talent Model, a talent model tailored to long-term, onsite client service delivery, with reduced travel demands. The role is part of an engagement team and supports overall project goals and objectives. The consultant interacts with stakeholders and cross-functional teams, handles independent tasks, and provides technical guidance to team members as needed. The consultant serves as a subject matter expert for Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support. The role connects business areas with technical support organizations, ensuring business needs are documented and translated into technical requirements. It also supports business continuity, governance, risk identification and escalation, operational reporting, departmental priorities, and analysis and recommendations for Customer Service processes, performance, and continuous improvement. The position is part of Deloitte Enterprise Performance and Enterprise Operations as a Service, which supports enterprise technology investments and business processes through multi-year managed service contracts. Recruiting for this role ends on 11/30/2026. The role may require travel averaging 10%, depending on the work, clients, and industries served.
Requirements
- At least 5 years of SAP IS-U experience.
- Experience with Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
- Experience in utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline, or equivalent experience.
- Ability to travel an average of 10%, based on the work, clients, and industries or sectors served.
Nice To Haves
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products.
- Ability to operate independently or with minimal supervision.
- Excellent written and communication skills.
- Ability to deliver technical demonstrations.
Responsibilities
- Support engagement team project goals and objectives, interact with stakeholders and cross-functional teams, perform independent tasks, and provide technical guidance to team members as needed.
- Serve as a subject matter expert for Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
- Liaise between business areas and technical support organizations to document business needs and translate them into technical requirements.
- Support business continuity, governance, risk identification, escalation, operational reporting, and departmental priorities.
- Research and analyze Customer Service business processes and operational performance, and make recommendations for continuous improvement.
- Communicate with Engagement Managers (Directors), project team members, and functional or technical teams, escalating matters requiring additional attention.
Benefits
- May be eligible to participate in a discretionary annual incentive program, subject to program rules and individual and organizational performance.
- Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
