SAP IS-U Billing Senior Consultant
About The Position
Deloitte is hiring an experienced SAP IS-U Billing Senior Consultant through its Project Talent Model, a talent model designed for long-term, onsite client service delivery with limited travel. The Senior Consultant works within an engagement team to support project goals, interact with stakeholders and cross-functional teams, perform independent tasks, and provide technical guidance to team members as needed. The role focuses on researching and recommending improvements to Customer Service business processes and operational performance, serving as a subject matter expert for Billing processes and transactions, and connecting business needs with technical support organizations. The consultant also supports process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements. The role is part of Deloitte Enterprise Performance and Enterprise Operations as a Service, which provides multi-year managed services supporting enterprise technology investments and key business processes.
Requirements
- 5+ years of SAP IS-U Billing experience.
- Experience in utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline; equivalent experience is also accepted.
- Ability to travel 10%, on average, based on the work performed and the clients and industries/sectors served.
Nice To Haves
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products.
- Ability to operate independently or with minimum supervision.
- Excellent written and communication skills.
- Ability to deliver technical demonstrations.
Responsibilities
- Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
- Serve as a subject matter expert for Billing processes and transactions, exception management, and regulatory and operational support.
- Act as a liaison between the business area and technical support organizations to ensure business needs are documented and translated into technical requirements.
- Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from functional and technical teams.
- Escalate matters that require additional attention and consideration from engagement management.
- Perform independent tasks and provide technical guidance to team members as needed.
Benefits
- May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
- Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
