SAP IS U CRM Consultant -Project-Enterprise Solutions

Deloitte • Jersey City, NJ

7d • $74,000 - $118,000 • Onsite

About The Position

Deloitte is hiring an experienced SAP IS-U CRM Consultant for its Project Delivery Model, a talent model tailored to long-term, onsite client service delivery with limited travel. The role supports Customer Service business processes and operational performance, including research, analysis, recommendations, compliance, process improvement, and operational support. The consultant serves as a subject matter expert for CRM and front-office Customer Service processes and transactions, and coordinates between business areas and technical support organizations to document and translate business needs into technical requirements.

The consultant will support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, implementation of operational improvements, business continuity, governance, risk identification, escalation, operational reporting, and departmental priorities. The position is part of Deloitte Enterprise Performance and Enterprise Operations as a Service, which provides multi-year managed services supporting enterprise technology investments and business processes.

The position is listed in multiple U.S. locations. The role requires an average of 10% travel, depending on the work, clients, and industries served. The disclosed estimated wage range is $74,000 to $118,000, and the employee may also be eligible for a discretionary annual incentive program. Limited immigration sponsorship may be available.

Requirements

• At least 4 years of experience in Change Management.
• SAP experience.
• Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
• Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
• Advanced understanding of web applications.
• Strong communication skills.
• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline, or equivalent experience.
• Ability to travel an average of 10%, based on the work, clients, and industries or sectors served.

Nice To Haves

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products.
• Ability to operate independently or with minimal supervision.
• Excellent written and communication skills.
• Ability to deliver technical demonstrations.

Responsibilities

• Research, analyze, and recommend improvements related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Document business requirements and support compliance with regulatory, operational, and internal control requirements.
• Serve as a subject matter expert for CRM and front-office Customer Service processes and transactions, including regulatory and operational support.
• Liaise between business areas and technical support organizations to document business needs and translate them into technical requirements.
• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.
• Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.
• Communicate with Engagement Managers, project team members, and representatives of functional and technical teams, escalating matters requiring additional attention.

Benefits

• Employees are offered a broad range of benefits, but specific benefits are not listed.
• May be eligible to participate in a discretionary annual incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level