SAP IS-U Customer Relationship Billing Back Office Consultant- Enterprise Performance
About The Position
As an experienced SAP IS-U Customer Relationship Billing Back Office Consultant, you will support long-term, onsite client service delivery through Deloitte’s Project Delivery Talent Model. The position focuses on customer service business processes, operational performance, continuous improvement, and the use of SAP utility systems. You will collaborate with business stakeholders and technical support teams to document needs, support operational improvements, and help deliver enterprise technology and business process services. The role is part of Deloitte Enterprise Performance and Enterprise Operations as a Service, which provides multi-year managed services supporting enterprise technology investments and key business processes. Travel is approximately 10% on average, depending on the work, clients, and industries served.
Requirements
- At least 4 years of experience in Change Management.
- At least 4 years of SAP experience.
- Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
- Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
- Advanced understanding of web applications.
- Strong communication skills.
- Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline, or equivalent experience.
- Ability to travel approximately 10% on average, based on the work, clients, and industries served.
Nice To Haves
- Analytical and decision-making ability.
- Ability to manage multiple projects and prioritize tasks into manageable work products.
- Ability to work independently or with minimum supervision.
- Excellent written and communication skills.
- Ability to deliver technical demonstrations.
Responsibilities
- Provide research, analysis, and recommendations on Customer Service business processes, operational performance, and continuous improvement initiatives.
- Document business requirements and support compliance with regulatory, operational, and internal control requirements.
- Serve as a subject matter expert for CRM and front-office Customer Service processes and transactions, including regulatory and operational support.
- Liaise between business areas and technical support organizations to document business needs and translate them into technical requirements.
- Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.
- Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.
- Communicate with Engagement Managers, project team members, and representatives from functional and technical teams, escalating matters requiring additional attention from engagement management.
Benefits
- Employees are offered a broad range of benefits; specific benefits are not listed.
- May be eligible to participate in a discretionary annual incentive program, subject to program rules and performance factors.
- Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
