SAP IS-U FICA Consultant - Utilities

Accenture•Chicago, IL

About The Position

Accenture is seeking an SAP Utilities professional to help electric, gas, and water utilities transform customer financial operations using SAP IS-U FICA, Payments, Revenue Management, and Credit & Collections capabilities. The consultant applies knowledge of utility customer accounting, payment processing, collections, returns, write-offs, revenue lifecycle management, and reconciliation alongside SAP configuration and consulting skills. The role connects utility billing, customer accounting, payment processing, collections, and Corporate Finance, translating stakeholder requirements into scalable SAP solutions that improve cash flow, financial controls, operational efficiency, and customer experience. The consultant delivers SAP Utilities transformation programs, partnering with utility finance, customer service, collections, and other business stakeholders to define future-state processes. Responsibilities span functional design and configuration, integrations and reconciliation, data analysis, testing and deployment activities, and collaboration with business and technology teams. The role may involve travel, with the amount varying according to business needs and client requirements.

Requirements

At least 3 years of functional SAP IS-U FICA experience, including hands-on customer accounting and financial processes.
At least 1 year of hands-on knowledge of SAP IS-U FICA payments, clearing, returns, refunds, dunning, write-offs, collections, and reconciliation.
At least one end-to-end SAP IS-U or SAP Utilities implementation in a functional, configuration, or delivery role, including support for requirements, process design, configuration, testing, defect resolution, cutover, and/or hypercare.
Experience with utility Customer Information Systems and integration between Billing, FICA, and downstream Corporate Finance processes.
Understanding of utility financial operations, customer accounting, revenue lifecycle management, and collections processes.
Experience working with or for electric, gas, or water utilities.
Bachelor's degree or equivalent, with a minimum of 12 years of work experience; alternatively, an associate degree with equivalent minimum 6-year work experience.

Nice To Haves

Experience with SAP S/4HANA Utilities or S/4HANA-based customer financial processes.
Experience with complex utility Credit & Collections strategies, payment arrangements, deposits, returns, and write-offs.
Experience integrating SAP FICA with SAP Finance or General Ledger.
Understanding of utility regulatory requirements affecting collections, customer protections, payment arrangements, and financial operations.
Experience with revenue assurance, financial reconciliation, or customer account conversion.
Experience applying AI or GenAI to collections, exception handling, customer operations, or finance processes.
Experience supporting workshops and design decisions across system build, testing, cutover, go-live, and stabilization.
Experience coordinating functional activities with global delivery teams across onshore and offshore locations.

Responsibilities

Lead functional delivery across SAP IS-U FICA, Payments, Revenue Management, Credit & Collections, and Customer Financial Services.
Work with utility finance, customer service, collections, and business stakeholders to understand current-state challenges and define future-state customer financial processes.
Design and configure SAP IS-U FICA capabilities for customer account management, invoicing integration, payments, payment lots, clearing, returns, refunds, write-offs, collections, dunning, and financial reconciliation.
Design and optimize Credit & Collections processes and strategies for utility customer operations and business objectives.
Support payment processing and integrations with banks, payment channels, external payment processors, and related systems.
Drive reconciliation across Customer Information Systems, Billing, FICA, General Ledger, and Corporate Finance processes.
Analyze customer financial data, account balances, open items, payment transactions, collections activity, and reconciliation results for solution design, testing, conversion, and operational readiness.
Coordinate with Billing, Customer Service, Finance, Integration, and Data teams to ensure end-to-end process integrity.
Lead or support requirements, solution design, configuration, unit testing, SIT, UAT, defect triage, cutover, go-live, and hypercare.
Identify opportunities to apply SAP Business AI and GenAI to collections, customer financial services, exception management, reconciliation, and operational productivity.
Collaborate with business, technology, testing, training, client, and offshore teams in a Global Delivery model.
Coach analysts and junior consultants and contribute to Accenture SAP Utilities capabilities, assets, and delivery best practices.
Travel as needed based on business needs and client requirements.