SAP IS-U Retail Consultant

Deloitte • Jersey City, NJ

2d • $85,000 - $115,000 • Onsite

About The Position

As an experienced SAP IS-U Retail Consultant at Deloitte, you will work within an engagement team to support project goals and objectives, interacting with stakeholders and cross-functional teams. The role involves completing independent tasks and providing technical guidance to team members as needed. It is part of Deloitte’s Project Talent Model, tailored for long-term, onsite client service delivery, with limited travel. The position is in Deloitte’s Enterprise Performance team, which delivers enterprise technology and operational services that support performance improvement, digital transformation, and continuous modernization.

Requirements

• 3+ years of SAP IS-U experience.
• Experience in Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
• Experience in utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline, or equivalent experience.
• Ability to travel 10% on average, depending on the work and clients served.

Nice To Haves

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products.
• Ability to operate independently or with minimum supervision.
• Excellent written and communication skills.
• Ability to deliver technical demonstrations.

Responsibilities

• Serve as a subject matter expert for Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
• Liaise between business areas and technical support organizations to document business needs and translate them into technical requirements.
• Apply knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
• Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.
• Research and analyze Customer Service business processes and operational performance, and provide recommendations for continuous improvement initiatives.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives of functional and technical teams, escalating matters requiring additional attention from engagement management.
• Support overall project goals and objectives, perform independent tasks, and provide technical guidance to team members as needed.

Benefits

• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level