SAP Delivery Executive - US Public Services Market Unit
About The Position
The SAP Delivery Executive will serve as the primary SAP executive point of contact for a strategic, billable, multi-year Process and Systems Transformation (PST) Program. The role leads overall program governance and oversees work from sales support through implementation and post-go-live, including delivery of SAP and non-SAP solutions. The executive manages schedules, deliverables, scope, and stakeholders while ensuring on-time, on-budget, high-quality outcomes and long-term customer satisfaction. The position builds trusted relationships with customer executives, partners, and SAP teams; mentors delivery managers; and supports continued business growth on a flagship account. It includes identifying and executing strategic business opportunities, developing long-term value plans aligned with customer goals, expanding SAP services, and working with SAP license sales on software deals. The executive also leads talent and workforce development for delivery executives, project managers, and other account team members, and coordinates with SAP NS2 Cloud Delivery and other SAP lines of business on resource strategy, issue management, and program execution. The role is part of SAP’s customer-facing delivery community, working with customers, partners, and internal teams in a culture emphasizing trust, accountability, customer success, collaboration, continuous improvement, inclusion, health and well-being, and flexible working models.
Requirements
- 10–15 years of SAP services sales and delivery experience, including services management.
- Proven SAP implementation leadership; experience with S/4, Ariba, Concur, SuccessFactors, and BTP, or a combination of these, is highly desired.
- Prior experience in Aerospace & Defense is required.
- PMP certification or willingness to obtain it.
- Strong track record of achieving revenue and margin goals while managing multiple client engagements of meaningful scope and duration.
- Demonstrated ability to build trusted relationships at the client executive level, manage and resolve escalations, and lead by example with teams and clients.
- Solid program governance experience, including proficiency in scope management, project scheduling, conflict management, and stakeholder alignment in complex delivery settings.
- Strong communication skills, a collaborative approach, creative thinking, and learning agility.
- Practical and accountable approach to AI, including responsibility for the quality of AI-assisted outputs.
- Experience with a Major Systems Integrator and a history of leading teams of 100+ on contracts exceeding $50–100 million in total value is highly desired.
Nice To Haves
- Experience with a Major Systems Integrator.
- History of leading teams of 100+ resources on contracts exceeding $50–100 million in total value.
- Experience with SAP S/4, Ariba, Concur, SuccessFactors, and BTP, or a combination of these.
Responsibilities
- Lead overall governance for a multi-year Process and Systems Transformation program and oversee projects from sales support through implementation and post-go-live.
- Serve as the primary SAP executive point of contact for the customer program.
- Manage program schedules, scope, deliverables, conflicts, and stakeholder alignment.
- Ensure projects are delivered on time, within budget, and to high quality standards, including oversight of billable consulting.
- Build and maintain trusted relationships with customer executives and leaders; manage and resolve escalations and demonstrate the value of SAP solutions.
- Mentor delivery managers and support long-term customer satisfaction and continued business growth.
- Lead implementation and adoption of SAP and non-SAP solutions.
- Identify, develop, and execute strategic business opportunities and create long-term value plans aligned with customer goals.
- Expand SAP services and work with SAP license sales to complete software deals.
- Lead talent and workforce development, including skills enhancement and career development planning for delivery executives, project managers, and other account team members.
- Coordinate with the SAP NS2 Cloud Delivery Team and other SAP lines of business on solution modernization, resource strategy, issue management, and program execution.
- Integrate agentic AI practices into daily workflows, take responsibility for AI-assisted output quality, and champion AI adoption across teams.
Benefits
- Learning and development opportunities.
- Flexible working models.
- Health and well-being support.
- Variable incentive opportunities and additional benefits may be provided, subject to applicable plans and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
