SAP Delivery Executive - US Public Services Market Unit
About The Position
The SAP Delivery Executive serves as the primary SAP executive point of contact for a strategic, billable, multi-year Process and Systems Transformation (PST) Program. The role leads program governance and oversees projects from sales support through implementation and post-go-live, ensuring schedules and deliverables are managed and customer satisfaction is maintained. It includes leading the implementation and adoption of SAP and non-SAP solutions, mentoring delivery managers, and helping position SAP for continued growth on a flagship account. The executive manages the end-to-end services relationship among the customer, partners, and SAP, including billable consulting oversight. They build trusted relationships with customer leaders, identify and execute strategic business opportunities, create long-term value plans aligned with customer goals, and support expansion of SAP services and software deals. The role also provides talent and workforce leadership, coordinates with the SAP NS2 Cloud Delivery Team and other SAP lines of business, and guides resource strategy, issue management, and program execution.
Requirements
- 10–15 years of SAP services sales and delivery experience, including services management.
- Prior experience in Aerospace & Defense is required.
- Proven SAP implementation leadership; experience with S/4, Ariba, Concur, SuccessFactors, and BTP, or a combination of these, is highly desired.
- PMP certification or willingness to obtain it.
- Strong track record of achieving revenue and margin goals while managing multiple client engagements of meaningful scope and duration.
- Demonstrated ability to build trusted relationships at the client executive level, manage and resolve escalations, and lead by example.
- Solid program governance experience, including managing scope, project schedules, conflicts, and stakeholder alignment in complex delivery settings.
- Strong communication skills, a collaborative approach, creative thinking, and learning agility.
- Ability to influence senior stakeholders and oversee teams of 100 or more resources.
- Ability to integrate agentic AI practices into daily workflows, ensure the quality of AI-assisted work, and champion AI adoption across teams.
Nice To Haves
- Experience with a Major Systems Integrator.
- A history of leading teams of 100 or more on contracts exceeding $50–100 million in total value.
- Experience with SAP S/4, Ariba, Concur, SuccessFactors, and BTP, or a combination of these.
Responsibilities
- Lead overall governance for a multi-year program and oversee projects from sales support through implementation and post-go-live.
- Manage schedules and deliverables and ensure customer satisfaction.
- Serve as the primary SAP executive point of contact for the Process and Systems Transformation Program.
- Manage the end-to-end services relationship across the customer, partners, and SAP, including billable consulting oversight, to support on-time, on-budget, high-quality delivery.
- Build and maintain trusted relationships with customer leaders and key stakeholders, demonstrate the value of SAP solutions, and manage escalations.
- Identify, develop, and execute strategic business opportunities and create long-term value plans aligned with customer goals.
- Expand SAP services and work with SAP license sales to complete software deals.
- Mentor delivery managers and provide talent and workforce leadership, including skills enhancement and career development planning for delivery executives, project managers, and other account team members.
- Coordinate with the SAP NS2 Cloud Delivery Team and other SAP lines of business to deliver modernized solutions.
- Provide guidance on resource strategy, issue management, and program execution.
- Champion responsible adoption of agentic AI practices across teams and take responsibility for the quality of AI-assisted outputs.
Benefits
- Learning and development opportunities.
- Flexible working models.
- Variable incentive opportunities may be available, subject to the terms of applicable plans and policies.
- Additional benefits may be available, subject to the terms of applicable plans and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
