SAP Application Services Consultant

ADP•El Paso, TX

11d•Hybrid

About The Position

ADP is hiring a GlobalView Application Services Consultant to provide application support and consulting services to clients. The role resolves post-live issues within Service Level Agreement timeframes, supports solution design and configuration, tests and documents changes, and communicates with clients and internal service teams. It also applies specialist country or functional knowledge to improve solutions and services. The position includes mentoring other consultants and, where applicable, leading a team through coaching, training, work monitoring, and resource planning.

Requirements

3–5 years of directly related experience.
SAP Payroll/HR application experience, including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, postings to Finance, understanding of authorizations, and Time Management Configuration.
Excellent understanding of Payroll Processing Methodology.
Understanding of Employee Self Service/Portal.

Responsibilities

Provide second-level post-live issue resolution within Service Level Agreement timeframes, including investigation, solution identification, recommendations, configuration, unit testing, and documentation.
Prepare functional specifications and change control requests, including design and configuration details; test and document change control requests.
Provide consulting services to clients and guidance on the design and configuration of complex solutions, applying functional and technical expertise.
Develop and conduct lifecycle mini-project solutions.
Deliver client communications and manage tickets and resolutions through CRM.
Ensure customer needs are addressed and work with the GlobalView Product Manager on items not currently included in a client's offering.
Communicate with ADP ancillary services and liaise with Service Delivery Coordinators and Account Management.
Attend client-facing meetings as required.
Assess Support Pack configuration and modify subsequent configuration and testing activities arising from Support Pack application.
Identify, manage, and test SAP Note application as an Advanced Correction.
Create and send Customer messages to SAP to request support and corrections.
Apply specialist country or functional knowledge to improve solutions and services using a whole-client approach.
Mentor and guide other consultants in areas of expertise.
Lead, develop, organize, and manage a team, including coaching, training, monitoring work activity, resource planning and scheduling, contributing to interviews and selection, and participating in developmental and performance activities.
Perform other related duties as assigned.