SAP Application Services Consultant

ADP•El Paso, TX

11d•Hybrid

About The Position

ADP is hiring a GlobalView Application Services Consultant to provide post-live application support and consulting for SAP Payroll/HR solutions. The consultant resolves second-level issues within Service Level Agreement timeframes by investigating problems, identifying and recommending solutions, configuring and unit testing changes, and documenting resolutions. The role also supports client communications and ticket management, assesses support pack changes, manages SAP Note applications, and coordinates support requests with SAP. The consultant applies specialist country and/or functional expertise to improve client solutions and services, and provides mentoring and guidance to other consultants. Lead-level duties described in the posting include leading and developing a team, coaching and training staff, monitoring and managing work, planning and scheduling resources, contributing to hiring, and participating in performance and development activities.

Requirements

3–5 years of directly related experience.
SAP Payroll/HR application experience, including enterprise and personnel structure, payroll configuration, rules and schemas, international leave, postings to Finance, understanding of authorizations, and Time Management configuration.
Excellent understanding of payroll processing methodology.
Understanding of Employee Self Service/Portal.

Responsibilities

Resolve second-level post-live issues within Service Level Agreement timeframes, including investigation, solution identification and recommendation, configuration, unit testing, and documentation.
Prepare functional specifications and change control requests, including design and configuration details; test and document change control requests.
Provide consulting services and guidance to clients on the design and configuration of complex solutions, and offer functional and technical expertise.
Develop and conduct lifecycle mini-project solutions.
Manage client communications and tickets through CRM, ensuring customer needs are addressed and coordinating with the GlobalView Product Manager on items outside the client's current offering.
Communicate with ADP ancillary services, liaise with Service Delivery Coordinators and Account Management, and attend client-facing meetings as required.
Assess Support Pack configuration and carry out resulting configuration and testing activities.
Identify, manage, and test SAP Note applications as Advanced Corrections.
Create and send customer messages to SAP to request support and corrections.
Apply specialist knowledge in a country and/or functional area to improve solutions and services with a whole-client approach.
Provide mentoring, support, and guidance to other consultants in areas of expertise.
Lead and develop a team, including coaching, training, monitoring and managing work activity, planning and scheduling resources, contributing to interviews and selection, and participating in developmental and performance activities.
Perform other related duties as assigned.