Sample Dept - Sample Customer Service

Stanton Carpet • Calhoun, GA

18h

About The Position

Stanton is a designer and supplier of decorative, high-quality self-branded carpet, custom-fabricated rugs, and hard surfaces. The company serves mid- to high-end residential and decorative commercial markets. Stanton is rated #1 Favorite Area Rug Manufacturer for Style, Quality & Service and among the Top 5 Favorite Carpet Manufacturers by customers in Floor Focus magazine.

The Sample Customer Service role supports the Sample Department and Shipping operations by entering customer sample orders, researching inventory and shipment inquiries, managing sample orders, and assisting Sales with sample-related issues. The position also supports reports, label preparation, and other special projects as needed.

Requirements

• Good oral and written communication skills and the ability to interact effectively and pleasantly with customers and individuals at all levels of the organization.
• Ability to type quickly and accurately while speaking with customers on the phone.
• Ability to navigate and organize emails using MS Outlook.
• Good organizational skills and the ability to manage time effectively.
• Ability to schedule and prioritize work, identify potential problems, and implement solutions before they occur.
• Extreme attention to detail and timely follow-up.

Nice To Haves

• Some experience with MS Office.

Responsibilities

• Enter customer sample orders in AS400 received by phone, email, or fax, following organizational policies.
• Research and respond to sample inventory requests.
• Research and respond to sample shipment status requests and track shipments via small package and common carrier.
• Assist with reports, pull labels from stock, and complete other special projects supporting the Sample Department and Shipping operations.
• Assist Sales with sample issues.
• Help release and manage sample orders.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed