Automotive Service Dept. Customer Service Agent

Way Scarff Ford • Auburn, WA

13d • Onsite

About The Position

Way Scarff Ford is hiring a customer-focused employee for its Service Department’s Vehicle Pick-Up & Delivery Program in Auburn, Washington. The role provides customer service while safely transporting customer vehicles between homes, businesses, and the dealership. Candidates interested in additional responsibility may help manage and grow the Pick-Up & Delivery Department. The position is full-time or flexible part-time, with a Monday–Friday schedule of 8:00 AM–5:00 PM and possible overtime for full-time positions. Compensation is a competitive hourly wage based on experience, with additional compensation opportunities for department management.

Requirements

• Excellent customer service and communication skills.
• Ability to work well with fellow employees and maintain a positive, team-oriented attitude.
• Excellent driving skills and a clean driving and insurance record.
• Valid Washington State driver’s license.
• Professional, courteous, dependable, and punctual.
• Strong organizational and time-management skills.
• Ability to follow instructions and coordinate with service personnel.
• Availability Monday–Friday, 8:00 AM–5:00 PM; possible overtime for full-time positions.

Nice To Haves

• Experience driving 15–20 passenger buses or Class 5 trucks; appropriate licensing required.
• Interest in taking on additional responsibility to help manage the Pick-Up & Delivery Program.

Responsibilities

• Provide customer service to customers using the Vehicle Pick-Up & Delivery Program.
• Safely pick up and deliver customer vehicles between customers’ homes or businesses and the dealership.
• Follow instructions and coordinate with service personnel.
• For candidates taking on department leadership responsibilities: coordinate daily customer pick-ups and deliveries.
• Schedule drivers and manage transportation logistics.
• Communicate with customers and service advisors.
• Improve efficiency, productivity, and customer satisfaction.
• Monitor daily operations and maintain accurate records.
• Help develop and grow the department while maintaining excellent service standards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed