Salon Manager

Supercuts•Burbank, OH

About The Position

The Salon Manager is responsible for all aspects of salon operations and provides leadership, tools, and guidance to help staff grow their clientele and the business. The manager performs all hair care services offered by Supercuts and ensures high standards of guest service and salon profitability. This includes providing excellent service across the salon’s full range of hair care offerings, conducting quality consultations, and helping guests achieve and maintain their desired look at home. The role also includes administrative tasks, team development, and resolving guest and associate issues.

Requirements

Current cosmetology or barber license and manager license as required by state or provincial regulations.
Ability to work a flexible schedule, including evenings and weekends.
Ability to provide exceptional guest service, understand guest needs, conduct quality consultations, and perform requested services efficiently and professionally.
Ability to perform administrative tasks, including scheduling, register transactions, close-out procedures, and light housekeeping.
Ability to resolve guest issues.
Ability to effectively lead and develop a team, create a positive work environment, train staff, provide guidance on business and technical competency, and resolve associate issues.
Ability to stand for sustained periods.
Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally.
Ability to perform continuous repetitive movements with fingers, hands, wrists, and arms.
Ability to continuously grasp and reach, often above shoulder level.
Ability to work around chemicals and fragrances used in salon services.
Ability to observe guests’ hair, including close vision, color vision, and ability to adjust focus.
Ability to communicate with guests about services and their needs and preferences.
Ability to travel occasionally to out-of-town meetings, sometimes overnight.

Responsibilities

Oversee all facets of salon operations and support salon profitability.
Provide leadership and tools to help staff increase their clientele and grow the business.
Perform the hair care services offered by the salon.
Ensure high-quality guest service standards through consultations and professional services.
Complete schedules and transactions on the computerized register and perform close-out procedures.
Perform banking procedures, salon inventory, staff meetings, and light housekeeping duties.
Resolve guest issues.
Lead, train, and develop the team; create a positive work environment and provide guidance on business and technical competency.
Resolve associate issues.