Salon Manager

JCPenney • Menomonee Falls, WI

7d

About The Position

The Salon Manager leads a salon team while continuing to provide hair services and build a personal clientele. The role involves creating an exceptional client experience, developing stylists, growing salon business, and maintaining a positive, professional salon culture. The manager may work up to 8–16 hours per week behind the chair, depending on salon volume, earning 50% commission on service sales and 10% commission on retail sold with a service. The posted pay range is USD $15.48–$24.93 per hour.

Requirements

• Current cosmetology license in the state where applying.
• Passion for beauty and creating exceptional client experiences.
• Desire to coach, mentor, and develop other stylists.
• Strong communication and interpersonal skills.
• Results-oriented mindset.
• Ability to build client loyalty and business relationships.
• Commitment to an inclusive, respectful, professional, and positive salon environment.

Responsibilities

• Provide hair services, including cuts, styling, and chemical services across all hair types.
• Deliver thorough consultations and personalized recommendations.
• Coach stylists to create memorable client experiences that encourage rebooking, referrals, and client loyalty.
• Communicate with, coach, motivate, recognize, and develop team members.
• Recruit stylists through social media, referrals, recruiting platforms, local salons, and cosmetology schools.
• Identify team members’ strengths and growth opportunities, and create learning opportunities for career advancement.
• Encourage participation in JCPenney Core and Artistic Education programs.
• Build a team culture centered on loyalty, passion, professional growth, respect, and fun.
• Review salon performance reports and develop action plans for productivity, referrals, rebooking, return rates, and client acquisition.
• Identify root causes of performance issues and coach the team toward measurable results.
• Manage salary costs and resources in support of the salon profit plan.
• Set clear expectations and adapt to changing business needs while maintaining focus on results.
• Follow SET merchandising standards; inspect the salon and backbar for merchandising, replenishment, and recovery opportunities.
• Address or delegate product-related issues, manage backbar expenses, and help maintain an organized, welcoming salon.
• Meet performance expectations for service sales, product sales, productivity, client experience, and attendance.
• Follow company programs, hiring practices, and applicable state safety regulations.
• Ensure team members understand expectations and have the resources to succeed, while holding the team accountable and recognizing progress.
• Continue serving personal clients and building a clientele behind the chair.

Benefits

• 50% commission on service sales behind the chair.
• 10% commission on retail sold with a service.
• Eligibility for bonus opportunities through the Management Incentive Plan.
• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Education, professional development, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed