Salon Manager

JCPenney • McAllen, TX

7d

About The Position

The Salon Manager leads the JCPenney Salon team by developing stylists, delivering an exceptional client experience, and driving retail and service results. The role supports salon business performance through coaching, recruiting, marketing, networking, merchandising, and client loyalty efforts, while representing JCPenney’s company values.

The manager guides the team’s development and performance, identifies salon business opportunities, manages salary costs and backbar expenses, and ensures company programs and applicable state safety regulations are followed. Where required by state law, exempt managers must maintain a current cosmetology license.

Requirements

• Maintain a current cosmetology license if required by state law.
• Meet established performance standards for product and service sales, client experience, productivity, and attendance.

Responsibilities

• Lead by example in client interactions and support stylists in providing an exceptional client experience.
• Coach, motivate, communicate with, and recognize the team to encourage client loyalty and consistent service.
• Recruit qualified stylists through social media, recruiting websites, referrals, local salons, and cosmetology schools.
• Provide frequent, balanced, meaningful coaching and feedback and create opportunities for associate learning and career development.
• Schedule associates for available Core and Artistic Education training.
• Foster an inclusive, respectful, professional, and fun salon environment.
• Review reports, identify and prioritize opportunities, determine root causes, and set direction to meet productivity, referral, rebooking, return-rate, and client-acquisition standards.
• Deliver salary-cost objectives to achieve the profit plan.
• Review SET guidance and adjust merchandising to fit the salon layout while maintaining core standards.
• Walk the salon and backbar to identify merchandising, replenishment, and recovery opportunities.
• Handle or direct the team to address product-related issues that most affect clients.
• Manage backbar expenses to plan.
• Meet established performance standards, including product and service sales, client experience, productivity, and attendance.
• Review and follow company programs, including hiring practices and state safety regulations, and advise salon associates on related issues.
• Establish goals, explain how success will be measured, prioritize work, adapt to challenges, and motivate the team to reach quarterly and annual goals.
• Maintain a current cosmetology license if required by state law.

Benefits

• Eligible for a bonus under the Management Incentive Plan.
• Eligible associates may receive medical, dental, and vision benefits.
• Term life insurance.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed