Salon Manager

JCPenney•Ontario, OH

77d

About The Position

The Salon Manager leads a salon team while continuing to provide professional hair services and build a personal clientele. The role combines salon leadership with service work behind the chair, allowing up to 8–16 hours per week of service time depending on salon volume. The manager earns 50% commission on service sales and 10% commission on retail sold with a service, in addition to a competitive wage and eligibility for management incentive bonuses. The Salon Manager creates an exceptional client experience, develops and recruits stylists, supports salon performance, and maintains a professional, organized, and welcoming salon environment. The role includes coaching and mentoring team members, setting performance expectations, reviewing results, managing salary costs and resources, and following company programs and applicable state safety regulations.

Requirements

Current cosmetology license in the state where applying.
Passion for beauty and creating exceptional client experiences.
Desire to coach, mentor, and develop other stylists.
Strong communication and interpersonal skills.
Results-oriented mindset.
Ability to build client loyalty and business relationships.
Commitment to an inclusive, respectful, professional, and positive salon environment.

Responsibilities

Provide professional hair services, including cuts, styling, chemical services, and services for all hair types.
Deliver thorough consultations and personalized recommendations to clients.
Coach stylists on service experiences that encourage rebooking, referrals, and client loyalty.
Motivate and recognize the team through communication, coaching, and encouragement.
Recruit stylists using social media, referrals, recruiting platforms, local salons, and cosmetology schools.
Provide balanced coaching and feedback, identify strengths and growth opportunities, and create learning opportunities.
Encourage participation in JCPenney Core and Artistic Education programs.
Build a team culture based on loyalty, passion, professional growth, respect, and fun; celebrate associate accomplishments.
Review salon performance reports and identify opportunities for improvement.
Establish priorities and action plans for productivity, referrals, rebooking, return rates, and client acquisition.
Identify root causes of performance issues and coach the team toward measurable results.
Manage salary costs and resources in support of the salon's profit plan.
Set clear expectations and communicate how success is measured; adapt to changing business needs.
Follow SET merchandising standards and adjust displays based on salon layout.
Regularly inspect the salon and backbar for merchandising, replenishment, and recovery opportunities.
Address or delegate product-related issues, manage backbar expenses, and help maintain an organized and welcoming salon.
Meet performance expectations for service sales, product sales, productivity, client experience, and attendance.
Follow company programs, hiring practices, and applicable state safety regulations.
Ensure team members understand expectations and have the resources to succeed; hold the team accountable and recognize progress.