Salon Manager

Kenneth’s•Columbus, OH

70d•Onsite

About The Position

Kenneth’s Salon + Spas is looking for a passionate and driven Salon Manager to lead their team and help create an exceptional experience for every guest. This is an exciting opportunity for an experienced beauty and service professional who wants to grow as a leader while being recognized and rewarded for their impact. As Employee Owners, Salon Managers are empowered to lead, develop, and inspire their teams while having the support and resources of an established, respected, and forward-thinking organization. Salon Managers play a key role in driving team performance, guest satisfaction, service excellence, retail growth, and overall salon success. This role is for natural leaders who enjoy developing people, creating a positive culture, and achieving results.

Requirements

Passion for beauty, hospitality, leadership, and creating exceptional guest experiences
Commitment to Kenneth’s Salon + Spas brand and ability to model and reinforce our culture every day
3+ years of customer service experience required
Previous leadership or management experience in a salon, spa, retail, hospitality, or other service environment strongly preferred
Proven ability to lead, motivate, coach, and develop a team
Strong communication, interpersonal, and relationship-building skills
Excellent customer service and conflict-resolution abilities
Strong organizational, time-management, and problem-solving skills
Goal-oriented with a demonstrated ability to drive performance and achieve results
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment
Ability to hold team members accountable while maintaining a positive and supportive culture
Availability to work 40 hours per week, including evenings, weekends, and 2–3 Saturdays per month
Eligible to work in the United States

Nice To Haves

Leadership and managerial experience preferred
Proficiency with salon scheduling software and basic computer systems preferred

Responsibilities

Lead and oversee daily salon operations to ensure a successful, efficient, and welcoming environment
Lead, coach, motivate, and develop Service Providers and Guest Service Associates
Build a positive, high-performing team culture centered around Kenneth’s values of Believe, Grow, Care, and Community
Lead by example in delivering a luxury guest experience through outstanding service and hospitality
Drive salon performance by focusing on guest retention, service sales, retail sales, productivity, and team development
Support hiring, interviewing, onboarding, training, and ongoing development of salon team members
Coach employees toward individual and team performance goals
Recognize strong performance and provide meaningful feedback and coaching to help employees grow
Manage scheduling, staffing, productivity, and daily operational needs
Monitor salon performance and identify opportunities to increase revenue and improve the guest experience
Ensure Kenneth’s Brand Standards, Dress Code, Company Policies, and Procedures are consistently followed
Address guest questions and concerns with professionalism, care, and urgency
Build strong relationships with guests and team members to encourage loyalty and retention
Lead retail initiatives by coaching the team on product knowledge, recommendations, and sales
Oversee inventory management and appropriate product levels
Maintain a clean, organized, professional, and welcoming salon environment
Communicate company initiatives, expectations, and updates effectively with the salon team
Partner with leadership and corporate teams to implement business strategies and achieve salon goals
Other duties assigned based on the needs of the business