Salon Manager

JCPenney•North Little Rock, AR

10d

About The Position

The Salon Manager leads a salon team while continuing to provide hair services and build a personal clientele. The role combines coaching, recruiting, team development, salon operations, and business performance with up to 8–16 hours per week of service time behind the chair, depending on salon volume. The manager earns 50% commission on service sales and 10% commission on retail sold with a service. The Salon Manager sets the standard for an exceptional client experience, develops stylists, supports salon profitability, and maintains a professional, welcoming environment. The position calls for a leader who can balance hands-on styling with team leadership and operational accountability.

Requirements

Current cosmetology license in the state where applying.
Passion for beauty and creating exceptional client experiences.
Desire to coach, mentor, and develop other stylists.
Strong communication and interpersonal skills.
Results-oriented mindset.
Ability to build client loyalty and business relationships.
Commitment to creating an inclusive, respectful, professional, and positive salon environment.

Responsibilities

Provide hair services, including cuts, styling, and chemical services, across all hair types.
Conduct thorough consultations and provide personalized recommendations.
Coach stylists to deliver memorable client experiences that encourage rebooking, referrals, and loyalty.
Communicate consistently with the team, offering coaching, encouragement, and recognition.
Recruit stylists through social media, referrals, recruiting platforms, local salons, and cosmetology schools.
Identify team members’ strengths and growth opportunities, provide balanced feedback, and create learning opportunities.
Encourage participation in JCPenney Core and Artistic Education programs.
Build a team culture centered on loyalty, passion, professional growth, respect, and fun.
Review salon performance reports and develop action plans for productivity, referrals, rebooking, return rates, and client acquisition.
Identify root causes of performance issues and coach the team toward measurable results.
Manage salary costs and resources in support of the salon profit plan.
Set clear expectations, adapt to changing business needs, and hold the team accountable for results.
Follow SET merchandising standards and adjust displays based on salon layout.
Regularly inspect the salon and backbar for merchandising, replenishment, and recovery needs.
Address or delegate product-related issues, manage backbar expenses, and maintain an organized, welcoming salon environment.
Meet performance expectations for service sales, product sales, productivity, client experience, and attendance.
Follow company programs, hiring practices, and applicable state safety regulations.
Ensure team members understand expectations and have the resources to succeed.
Build a personal clientele and continue performing services behind the chair for up to 8–16 hours per week, depending on salon volume.