Salon Manager

JCPenney • Clarksville, IN

5d

About The Position

The Salon Manager leads the JCPenney Salon team, develops stylists, and delivers an exceptional client experience. The manager may work up to 8–16 hours per week behind the chair, depending on salon volume, serving their own clientele alongside the team. The role also coaches and motivates stylists and supports salon business results through marketing, networking, retail and service sales, and client-loyalty efforts.

The manager provides hair services, including cuts, styling, and chemical services for all hair types, while guiding the team in client service, professional development, business performance, merchandising, and compliance with company programs and state safety regulations. Compensation includes an hourly pay range of $15.48–$24.93, 50% commission on service sales performed behind the chair, and 10% commission on retail sold with a service. The position is eligible for a bonus under the Management Incentive Plan. Eligible associates may receive medical, dental, and vision coverage, term life insurance, paid vacation and holidays, a 401(k) with company match, and an associate merchandise discount.

Requirements

• A current cosmetology license in the state where applying.
• Ability to provide hair services, including cuts, styling, and chemical services for all hair types.

Responsibilities

• Lead by example in client interactions and support stylists in providing an exceptional client experience.
• Coach and give feedback to associates to promote consistent service, client loyalty, and strong performance.
• Motivate and engage the team through communication, coaching, and recognition.
• Provide hair services, including cuts, styling, and chemical services for all hair types, as needed to meet client expectations.
• Recruit qualified stylists through social media, recruiting websites, referrals, local salons, and cosmetology schools.
• Provide frequent, balanced, meaningful coaching and feedback, and create learning opportunities for associates.
• Schedule associates for available Core and Artistic Education courses and support completion of training.
• Foster an inclusive, respectful, professional, and fun salon environment that supports associate loyalty, passion, and growth.
• Review reports, identify salon opportunities and root causes, and set direction to achieve productivity, referral, rebooking, return-rate, and client-acquisition standards.
• Deliver salary-cost objectives to achieve the profit plan.
• Review SET guidance and adjust merchandising to suit the salon layout while maintaining core standards.
• Walk the salon and backbar to identify merchandising, replenishment, and recovery opportunities.
• Address or direct the team to address product issues that have the greatest client impact.
• Manage backbar expenses to plan.
• Meet established performance standards for product and service sales, client experience, productivity, and attendance.
• Follow company programs, including hiring practices and state safety regulations, and advise salon associates on related issues.
• Prioritize client service, consultations, clients’ time and services, rebooking, and appropriate retail recommendations.
• Set goals, explain how success is measured, prioritize work, adapt to changing challenges, and motivate the team to achieve quarterly and annual goals.
• Hold the team accountable for performance, lead by example, equip associates with tools and skills, and recognize their accomplishments.

Benefits

• Competitive hourly wage.
• 50% commission on service sales performed behind the chair.
• 10% commission on retail sold with a service.
• Eligibility for a bonus under the Management Incentive Plan.
• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with company match, if eligible.
• Associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed