Salon Manager

JCPenney•Kentwood, MI

11d

About The Position

JCPenney Salon is hiring a Salon Manager who will lead and develop a salon team while continuing to provide hair services and build a personal clientele. The position combines salon leadership with up to 8–16 hours per week of service time behind the chair, depending on salon volume. The manager earns 50% commission on service sales and 10% commission on retail sold with a service, in addition to a competitive wage and potential management incentive bonuses. The role is responsible for creating an exceptional client experience, developing stylists, influencing salon performance, maintaining the salon environment, and modeling accountability. The Salon Manager coaches and motivates the team, supports recruiting and education, reviews business results, sets priorities, manages costs and resources, and helps ensure that company programs and applicable state safety regulations are followed.

Requirements

Current cosmetology license in the state where applying.
Passion for beauty and creating exceptional client experiences.
Desire to coach, mentor, and develop other stylists.
Strong communication and interpersonal skills.
Results-oriented mindset.
Ability to build client loyalty and business relationships.
Commitment to creating an inclusive, respectful, professional, and positive salon environment.

Responsibilities

Provide professional hair services, including cuts, styling, chemical services, and other services across all hair types.
Provide thorough client consultations and personalized recommendations.
Coach stylists to deliver memorable client experiences that encourage rebooking, referrals, and client loyalty.
Communicate with, motivate, coach, and recognize team members.
Recruit stylists through social media, referrals, recruiting platforms, local salons, and cosmetology schools.
Provide balanced coaching and feedback, identify individual strengths and development opportunities, and create learning opportunities.
Encourage participation in JCPenney Core and Artistic Education programs.
Build a team culture centered on loyalty, passion, professional growth, respect, and fun; celebrate associate accomplishments.
Review salon performance reports and identify opportunities for improvement.
Set priorities and action plans for productivity, referrals, rebooking, return rates, and client acquisition.
Identify root causes of performance issues and coach the team toward measurable results.
Manage salary costs and resources in support of the salon's profit plan.
Set clear performance expectations and adapt to changing business needs.
Follow SET merchandising standards and adjust merchandising to the salon layout.
Regularly inspect the salon and backbar for merchandising, replenishment, and recovery opportunities.
Address or delegate product-related issues affecting the client experience and manage backbar expenses according to plan.
Help maintain a professional, organized, and welcoming salon environment.
Meet performance expectations for service sales, product sales, productivity, client experience, and attendance.
Follow company programs, hiring practices, and applicable state safety regulations.
Ensure team members understand expectations and have the resources to succeed; hold the team accountable while recognizing progress.