Salon Customer Experience Specialist - Greenbrier Mall
About The Position
The Salon Customer Experience Specialist is the first and last impression of the salon, creating a welcoming, professional, elevated experience for every guest. The role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. It supports the salon team, resolves client concerns, and drives salon success by recommending and selling retail products suited to guests’ hair-care needs. Combining customer service, product knowledge, and sales focus, the specialist builds client trust, boosts revenue, and reinforces the salon’s commitment to expert care beyond the chair. The position also supports salon promotions, rebooking, JCPenney Rewards and Credit Card acquisition and use, inventory management, salon cleanliness, and compliance with salon policies and procedures. The pay range is USD $13.00–$16.25 per hour.
Requirements
- Passion for salon products and services, with an understanding of the benefits products and salon services offer clients.
- Ability to solve problems and make sound decisions that support sales, profit, and customer service.
- Ability to execute work efficiently and effectively and inspire strong performance in oneself and others.
- Ability to provide great customer service and build positive, inclusive, and respectful relationships.
- Accountability for one's actions and outcomes.
- Proactively seek ways to improve the customer experience and act with confidence, energy, and urgency.
Responsibilities
- Recommend retail products based on guest needs, stylist consultations, and seasonal promotions.
- Meet or exceed individual retail sales goals and contribute to salon sales targets and productivity expectations.
- Educate guests about product benefits and use for at-home care.
- Partner with stylists to reinforce product recommendations at checkout.
- Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, engagement, and bookings.
- Use FindMore when appropriate to recommend products aligned with guest needs and stylist consultations.
- Encourage guest rebooking and promote JCPenney Rewards and Credit Card acquisition and usage.
- Greet guests warmly and professionally and provide a personalized experience from check-in through check-out.
- Listen actively, address guest questions and concerns, confirm appointments, and support guest satisfaction.
- Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
- Ensure accurate scheduling, guest check-in and check-out, payment processing, and other smooth front desk operations.
- Handle phone and in-person inquiries efficiently and professionally.
- Maintain cleanliness and organization at the front desk and in the salon retail area.
- Track product levels, restock retail shelves, and alert leadership about low stock.
- Follow salon policies and procedures, including safety, sanitation, and compliance protocols.
- Meet company attendance and punctuality standards.
- Participate in ongoing skills development, company- or vendor-provided training, skill practice, team meetings, and training.
Benefits
- Medical insurance, if eligible
- Dental insurance, if eligible
- Vision insurance, if eligible
- Term life insurance, if eligible
- Paid vacation, if eligible
- Paid holidays for associates eligible for paid vacation (MTO)
- Additional compensation for store hourly associates scheduled to work on a designated holiday
- 401(k) with company match, if eligible
- Associate discount on JCPenney merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
