Salon Customer Experience Specialist - Fashion Valley Mall

Penney OpCo LLC • San Diego, CA

3d • Onsite

About The Position

The Customer Sales and Experience Specialist is the first and last impression of the salon, creating a welcoming, professional, and elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. It also supports the salon team and resolves client concerns while recommending and selling retail products that fit guests’ hair-care routines. Through customer service, product knowledge, and sales focus, the role helps build client trust, boost revenue, and reinforce the salon’s commitment to expert care beyond the chair.

Requirements

• Passion for salon products and services, and an understanding of the benefits products and salon services offer clients.
• Ability to solve problems and make decisions that support sales, profit, and customer service, and to execute work efficiently and effectively.
• Ability to provide great customer service, cooperate, build positive and respectful relationships, and take accountability for actions and outcomes.
• Ability to proactively improve the customer experience, act with confidence and urgency, and do what is right.

Responsibilities

• Recommend retail products based on guests’ needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to overall salon sales targets and minimum productivity expectations.
• Educate guests about product benefits and use for at-home care.
• Partner with stylists to reinforce product recommendations at checkout.
• Support in-salon promotions, product launches, and limited-time offers.
• Use FindMore when appropriate to recommend products aligned with guest needs and stylist consultations.
• Encourage guest rebooking and promote JCPenney Rewards and credit card acquisition and usage.
• Greet guests warmly and professionally, actively listen, and provide personalized service throughout their visit.
• Confirm appointments, answer questions, and handle phone and in-person inquiries efficiently and professionally.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Meet company attendance and punctuality standards.
• Participate in ongoing skills development, training, skill practice, and team meetings.
• Promote and support events that drive traffic, client engagement, and service bookings.
• Manage front desk operations, including scheduling, guest check-in and check-out, and payment processing.
• Maintain cleanliness and organization at the front desk and in the salon retail area.
• Track inventory, restock retail shelves, and notify leadership when stock is low.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed