Salon Customer Experience Specialist - Augusta Mall
About The Position
The Salon Customer Experience Specialist is the first and last impression of the salon, creating a welcoming, professional, elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. It also supports the salon team, responds to client concerns, and drives salon success by recommending and selling retail products that support each guest’s hair-care routine. Product knowledge and a sales focus help build client trust, boost revenue, and extend the salon’s expert care beyond the chair. The position combines guest service and salon operations with retail sales. The specialist recommends products based on guest needs, stylist consultations, and promotions; supports rebooking and loyalty and credit-card programs; and helps maintain an organized, clean front desk and retail area. The role also includes appointment and payment handling, inventory support, training, and adherence to salon policies and safety procedures.
Requirements
- Passion for salon products and services, and an understanding of the benefits products and salon services provide to clients.
- Ability to solve problems and make sound decisions that support sales, profit, and customer service.
- Ability to execute work efficiently and effectively and encourage strong performance in oneself and others.
- Ability to provide great customer service, cooperate, and build positive, inclusive, and respectful relationships.
- Accountability for personal actions and outcomes.
- Proactive approach to improving the customer experience, with confidence, courage, energy, and urgency.
Responsibilities
- Recommend retail products based on guests’ needs, stylist consultations, and seasonal promotions, using FindMore when appropriate.
- Meet or exceed individual retail sales goals and contribute to salon sales targets and minimum productivity expectations.
- Educate guests on product benefits and usage to support at-home hair-care routines.
- Partner with stylists to reinforce product recommendations at checkout.
- Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, engagement, and bookings.
- Encourage guest rebooking and promote JCPenney Rewards and credit-card acquisition and usage.
- Greet guests warmly and professionally and deliver a personalized experience from check-in through check-out.
- Listen actively, support guests, answer questions, confirm appointments, and address concerns courteously.
- Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
- Keep front desk operations running smoothly, including scheduling, guest check-in and check-out, and payment processing.
- Maintain cleanliness and organization standards at the front desk and in the salon retail area.
- Handle phone and in-person inquiries efficiently and professionally.
- Track product levels, restock retail shelves, and alert leadership to low stock.
- Meet company attendance and punctuality standards.
- Participate in company or vendor training, skills development, team meetings, and skills practice.
- Follow salon policies and procedures, including safety, sanitation, and compliance protocols.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Term life insurance, if eligible.
- Paid vacation, if eligible.
- Paid holidays for associates eligible for paid vacation; eligible associates may receive eight paid holidays during the calendar year.
- Additional compensation for store hourly associates scheduled to work on a designated holiday.
- 401(k) with Company match, if eligible.
- Associate discount on JCPenney merchandise for all associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
