Salon Customer Experience Specialist - River Ridge Mall
About The Position
The Salon Customer Experience Specialist is the salon’s first and last impression, creating a welcoming, professional, and elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service while assisting the salon team and resolving client concerns. It also supports salon success by recommending and selling retail products that match guests’ hair-care needs, building client trust, and contributing to sales goals. The specialist greets and assists guests throughout their visit, handles appointment and payment-related tasks, and collaborates with stylists, managers, and fellow specialists. The role also supports salon promotions and events, maintains front desk and retail-area organization, assists with inventory, and follows salon safety, sanitation, and compliance procedures. The stated pay range is USD $13.00 to $16.25 per hour. Benefits are offered if eligible.
Requirements
- Passion for salon products and services, and an understanding of the benefits products and salon services provide to clients.
- Ability to solve problems and make decisions that support sales, profit, and customer service.
- Ability to execute work efficiently and effectively and encourage strong performance in oneself and others.
- Commitment to providing excellent customer service, cooperating with others, and building positive, inclusive, and respectful relationships.
- Accountability for actions and outcomes.
- Proactive approach to improving the customer experience, with confidence, energy, urgency, and willingness to act appropriately.
Responsibilities
- Recommend retail products based on guest needs, stylist consultations, and seasonal promotions.
- Meet or exceed individual retail sales goals and contribute to overall salon sales targets and productivity expectations.
- Educate guests about product benefits and use for at-home hair care.
- Partner with stylists to reinforce product recommendations at checkout.
- Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, engagement, and bookings.
- Encourage guest rebooking and promote JCPenney Rewards and credit card acquisition and usage.
- Greet guests warmly and professionally and provide a personalized experience from check-in through check-out.
- Listen to guests, answer questions, confirm appointments, and support guest satisfaction and retention.
- Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
- Meet company attendance and punctuality standards.
- Participate in company- or vendor-provided training, skill practice, and team meetings.
- Maintain smooth front desk operations, including appointment scheduling, guest check-in and check-out, and payment processing.
- Maintain cleanliness and organization at the front desk and in the salon retail area.
- Handle phone and in-person inquiries efficiently and professionally.
- Track product levels, restock retail shelves, and alert leadership to low stock.
- Follow salon policies and procedures, including safety, sanitation, and compliance protocols.
Benefits
- Medical insurance, if eligible
- Dental insurance, if eligible
- Vision insurance, if eligible
- Term life insurance, if eligible
- Paid vacation, if eligible
- Paid holidays for eligible associates
- Additional compensation for store hourly associates scheduled to work on a designated holiday
- 401(k) with Company match, if eligible
- Associate discount on JCPenney merchandise
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
