Salon Customer Experience Specialist - Orange Park Mall

Penney OpCo LLC • Orange Park, FL

5d • Onsite

About The Position

The Salon Customer Experience Specialist is the salon’s first and last impression, creating a welcoming, professional, and elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service while assisting the salon team and resolving client concerns. It also contributes to salon success by recommending and selling retail products that support guests’ hair routines, using product knowledge and a sales focus to build trust and revenue.

The position combines customer service, retail sales, and salon operations. It includes welcoming and assisting guests throughout their visits, handling appointment and payment processes, supporting stylists, promoting rebooking and salon offers, maintaining the front desk and retail area, and following salon policies and safety procedures. The listed pay range is USD $15.00 to $18.75 per hour.

Requirements

• Demonstrate a passion for salon products and services and understand their benefits to clients.
• Solve problems and make sound decisions that drive sales, profit, and customer service.
• Execute work efficiently and effectively and inspire strong performance in yourself and others.
• Provide excellent customer service and take accountability for actions and outcomes.
• Build positive, inclusive, and respectful relationships.
• Proactively identify ways to improve the customer experience and act with confidence, energy, and urgency.

Responsibilities

• Recommend retail products based on guest needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to overall salon sales targets and minimum productivity expectations.
• Educate guests about product benefits and use to support their at-home hair care routines.
• Partner with stylists to reinforce product recommendations at checkout.
• Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, client engagement, and service bookings.
• Use FindMore when appropriate to support retail recommendations.
• Encourage guest rebooking and promote JCPenney Rewards and Credit Card acquisition and usage.
• Greet guests warmly and professionally and provide a personalized experience from check-in through check-out.
• Listen to guests, address their needs, confirm appointments, and answer questions.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Meet company attendance and punctuality standards.
• Participate in ongoing skills development, team meetings, and training.
• Maintain smooth front desk operations, including scheduling, guest check-in and check-out, and payment processing.
• Maintain cleanliness and organization in the front desk and salon retail area.
• Handle phone and in-person inquiries efficiently and professionally.
• Track product levels, restock retail shelves, and alert leadership about low stock.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Term life insurance, if eligible.
• Paid vacation, if eligible.
• Paid holidays for associates eligible for paid vacation; eligible associates may receive eight paid holidays during the calendar year.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed