Salon Customer Experience Specialist - Cherry Hill Mall

Penney OpCo LLC • Cherry Hill Township, NJ

9d • Onsite

About The Position

The Salon Customer Experience Specialist is the salon’s first and last impression, creating a welcoming, professional, and elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service while assisting the salon team and resolving client concerns. It also contributes to salon success by recommending and selling retail products that support guests’ hair-care routines, building client trust, and increasing revenue.

The specialist greets and assists guests throughout their visit, handles appointment and payment processes, and supports salon cleanliness, organization, inventory, events, and team training. The role promotes rebooking, JCPenney Rewards, and credit card acquisition and usage, and works with stylists to provide a personalized guest experience and reinforce product recommendations.

Requirements

• Passion for salon products and services, including understanding the benefits products and salon services provide to clients.
• Ability to solve problems and make sound decisions that support sales, profit, and customer service.
• Ability to execute work efficiently and effectively and inspire strong performance in oneself and others.
• Ability to provide excellent customer service and build positive, inclusive, and respectful relationships.
• Accountability for actions and outcomes.
• Proactive approach to improving the customer experience, with confidence, courage, energy, and urgency.

Responsibilities

• Recommend retail products based on guests’ needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to salon sales targets and productivity expectations.
• Educate guests about product benefits and use to support their at-home hair-care routines.
• Partner with stylists to reinforce product recommendations at checkout, using FindMore when appropriate.
• Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, engagement, and service bookings.
• Encourage guest rebooking and promote JCPenney Rewards and credit card acquisition and usage.
• Greet guests professionally and deliver a personalized experience from check-in through check-out.
• Listen to guests, answer questions, confirm appointments, and address concerns courteously.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Meet company attendance and punctuality standards.
• Participate in company- or vendor-provided training, skill practice, and team meetings.
• Maintain accurate scheduling, guest check-in and check-out, and payment processing.
• Maintain cleanliness and organization at the front desk and in the salon retail area.
• Handle phone and in-person inquiries efficiently and professionally.
• Track product levels, restock retail shelves, and alert leadership when stock is low.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Competitive benefits package, if eligible, including medical, dental, and vision coverage.
• Term life insurance, if eligible.
• Paid vacation, if eligible.
• Paid holidays for associates eligible for paid vacation (MTO); eligible associates may receive eight paid holidays during the calendar year.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed