Salon Customer Experience Specialist - Southpark Mall

Penney OpCo LLC • Spencer, IA

5d

About The Position

The Salon Customer Experience Specialist is the salon’s first and last impression, creating a welcoming, professional, and elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. It also supports salon staff and resolves client concerns while recommending and selling retail products that match guests’ hair-care needs. By combining customer service, product knowledge, and sales focus, the specialist helps build client trust, increase revenue, and extend the salon’s expert care beyond the chair.

The position includes greeting and assisting guests, managing appointments and payments, encouraging rebooking, promoting salon services and retail products, supporting sales goals and promotions, and maintaining an organized, clean, and well-stocked front desk and retail area. The specialist participates in training and team meetings and follows salon policies, safety, sanitation, and compliance procedures.

The stated pay range is USD $12.00–$15.00 per hour. If eligible, benefits include medical, dental, and vision coverage; term life insurance; paid vacation and holidays; a 401(k) with company match; and an associate discount on JCPenney merchandise. Eligible associates scheduled to work on a designated holiday receive additional compensation.

Requirements

• Passion for salon products and services, including understanding the benefits of products and a variety of salon services.
• Ability to solve problems and make sound decisions that support sales, profit, and customer service.
• Ability to execute work efficiently and effectively and inspire strong performance in oneself and others.
• Ability to provide excellent customer service and build positive, inclusive, and respectful relationships.
• Accountability for actions and outcomes.
• Proactively seek ways to improve the customer experience and act with confidence, energy, and urgency.

Responsibilities

• Proactively recommend retail products based on guest needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to salon sales targets and minimum productivity expectations.
• Educate guests on product benefits and use for their at-home care routines.
• Partner with stylists to reinforce product recommendations at checkout.
• Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, engagement, and service bookings.
• Use FindMore when appropriate to recommend products aligned with guest needs and stylist consultations.
• Encourage guest rebooking and promote JCPenney Rewards and credit card acquisition and usage.
• Greet guests warmly and professionally and provide a personalized experience from check-in through check-out.
• Listen actively, respond to guest needs, confirm appointments, answer questions, and support client satisfaction.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to maintain a positive team environment.
• Ensure accurate scheduling, guest check-in and check-out, payment processing, and other smooth front desk operations.
• Handle phone and in-person inquiries efficiently and professionally.
• Maintain cleanliness and organization at the front desk and in the salon retail area.
• Track product levels, restock retail shelves, and alert leadership when stock is low.
• Meet company attendance and punctuality standards.
• Participate in company- or vendor-provided training, skills practice, team meetings, and ongoing development.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Medical insurance, if eligible
• Dental insurance, if eligible
• Vision insurance, if eligible
• Term life insurance, if eligible
• Paid vacation for eligible associates
• Paid holidays for eligible associates
• 401(k) with company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed