Salon Customer Experience Specialist - Dartmouth Mall

Penney OpCo LLC • Dartmouth, MA

2d

About The Position

The Customer Sales and Experience Specialist is the salon’s first and last impression, creating a welcoming, professional, and elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service while assisting the salon team and resolving client concerns. It also contributes to salon performance through confident retail recommendations that support guests’ hair-care routines and build trust, revenue, and the salon’s commitment to expert care beyond the chair.

The specialist recommends and sells products based on guest needs, stylist consultations, and promotions; works toward individual and salon retail goals; encourages rebooking; and promotes JCPenney Rewards and Credit Card use. The role also manages guest interactions from check-in through check-out, handles scheduling and payments, helps maintain the front desk and retail area, supports inventory, and follows salon policies and safety procedures.

Requirements

• Passion for salon products and services, including understanding the benefits products and salon services provide to clients.
• Ability to solve problems and make sound decisions that support sales, profit, and customer service.
• Ability to execute work efficiently and effectively and encourage strong performance.
• Ability to provide excellent customer service, cooperate, and build positive, inclusive, and respectful relationships.
• Ability to take accountability for actions and outcomes.
• Proactive approach to improving the customer experience, with confidence, energy, and urgency.

Responsibilities

• Recommend retail products based on guest needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to salon sales targets and productivity expectations.
• Educate guests about product benefits and usage to support at-home hair-care routines.
• Partner with stylists to reinforce product recommendations at checkout and use FindMore when appropriate.
• Support in-salon promotions, product launches, limited-time offers, and retail goals.
• Encourage guest rebooking and promote JCPenney Rewards and Credit Card acquisition and usage.
• Greet guests warmly, listen actively, and provide a personalized experience from check-in through check-out.
• Confirm appointments, answer questions, and handle phone and in-person inquiries professionally.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Ensure accurate scheduling, guest check-in and check-out, and payment processing.
• Maintain cleanliness and organization at the front desk and in the salon retail area.
• Track inventory, restock retail shelves, and alert leadership when stock is low.
• Participate in training, skill development, team meetings, and events that support traffic, engagement, and bookings.
• Meet company attendance and punctuality standards.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Term life insurance, if eligible.
• Paid vacation, if eligible.
• Eight paid holidays during the calendar year for associates eligible for paid vacation (MTO).
• Additional compensation for store hourly associates scheduled to work on a designated holiday.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed