Salon Customer Experience Specialist - Valley West Mall

Penney OpCo LLC • West Des Moines, IA

6d

About The Position

The Salon Customer Experience Specialist is the first and last impression of the salon, creating a welcoming, professional, and elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. It also supports the salon team, resolves client concerns, and recommends and sells retail products suited to guests' hair-care needs. Through customer service, product knowledge, and sales focus, the specialist helps build client trust, increase revenue, and extend the salon's expert care beyond the chair.

The position also supports salon promotions and events, guest rebooking, and JCPenney Rewards and Credit Card acquisition and usage. The specialist maintains front desk and retail-area standards, assists with inventory, and follows salon policies and procedures, including safety, sanitation, and compliance protocols.

Requirements

• Passion for salon products and services, including understanding their benefits for clients.
• Ability to solve problems and make sound decisions that support sales, profit, and customer service.
• Ability to execute work efficiently and effectively and inspire strong performance in oneself and others.
• Commitment to providing excellent customer service, cooperating with others, and building positive, inclusive, and respectful relationships.
• Accountability for personal actions and outcomes.
• Proactive approach to improving the customer experience, with confidence, courage, energy, and urgency.

Responsibilities

• Recommend retail products based on guest needs, stylist consultations, and seasonal promotions, using FindMore when appropriate.
• Meet or exceed individual retail sales goals and contribute to salon sales targets and productivity expectations.
• Educate guests on product benefits and usage to support at-home care routines.
• Partner with stylists to reinforce product recommendations during checkout.
• Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, engagement, and service bookings.
• Encourage guest rebooking and promote JCPenney Rewards and Credit Card acquisition and usage.
• Greet guests warmly and professionally, listen actively, and provide a personalized experience from check-in through check-out.
• Confirm appointments, answer questions, and handle phone and in-person inquiries efficiently and professionally.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Ensure accurate scheduling, guest check-in and check-out, and payment processing.
• Maintain cleanliness and organization at the front desk and in the salon retail area.
• Track product levels, restock retail shelves, and alert leadership when stock is low.
• Meet company attendance and punctuality standards.
• Participate in ongoing skills development, company or vendor training, team meetings, and skills practice.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Eligible associates may receive medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation for eligible associates.
• Paid holidays for eligible associates, including eight holidays per calendar year for associates eligible for paid vacation (MTO).
• Additional compensation for store hourly associates scheduled to work on a designated holiday.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed