Salon Customer Experience Specialist - Vintage Faire Mall

Penney OpCo LLC • Modesto, CA

4d • Onsite

About The Position

The Customer Sales and Experience Specialist is the salon’s first and last impression, creating a welcoming, professional, and elevated experience for every guest. The role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. It also supports the salon team, resolves client concerns, and recommends and sells retail products to help guests maintain their hair routines. Combining customer service, product knowledge, and sales focus, the specialist builds client trust, supports revenue, and reinforces the salon’s commitment to expert care beyond the chair.

Requirements

• A passion for salon products and services, with an understanding of the benefits of products and salon services for clients.
• Ability to solve problems and make decisions that support sales, profit, and customer service.
• Ability to execute work efficiently and effectively and inspire strong performance in oneself and others.
• Ability to provide great customer service, cooperate, build positive and inclusive relationships, and take accountability for actions and outcomes.
• Proactively seek ways to improve the customer experience, demonstrate confidence and good judgment, and act with energy and urgency.

Responsibilities

• Recommend retail products based on guests’ needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to overall salon sales targets and minimum productivity expectations.
• Educate guests on product benefits and usage to support at-home care routines.
• Partner with stylists to reinforce product recommendations during checkout.
• Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, engagement, and bookings.
• Use FindMore when appropriate to recommend products aligned with guest needs and stylist consultations.
• Encourage guest rebooking and promote JCPenney Rewards and Credit Card acquisition and usage.
• Greet guests professionally, listen actively, and provide a personalized experience from check-in through check-out.
• Communicate with guests to confirm appointments and answer questions.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Ensure accurate scheduling, guest check-in and check-out, payment processing, and smooth front desk operations.
• Handle phone and in-person inquiries efficiently and professionally.
• Maintain cleanliness and organization at the front desk and in the salon retail area.
• Track product levels, restock retail shelves, and alert leadership when stock is low.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.
• Meet company attendance and punctuality standards.
• Participate in ongoing skills development, team meetings, training, and skill practice.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, subject to eligibility.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Eligible associates may receive eight paid holidays during the calendar year.
• Store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed