Salon Customer Experience Specialist - Columbia Mall

Penney OpCo LLC • Grand Forks, ND

4d

About The Position

The Customer Sales and Experience Specialist creates a welcoming, professional, and elevated experience for salon guests and serves as the first and last impression of the salon. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service, while assisting the salon team and resolving guest concerns. It also contributes to salon success by recommending and selling retail products that fit guests’ needs and hair routines, helping build trust and support sales.

Requirements

• Passion for salon products and services, and an understanding of the benefits products and salon services offer clients.
• Ability to solve problems and make decisions that support sales, profit, and customer service.
• Ability to execute work efficiently and effectively and encourage strong performance.
• Ability to provide excellent customer service and build positive, inclusive, and respectful relationships.
• Accountability for actions and outcomes.
• Proactive approach to improving the customer experience, with confidence, sound judgment, energy, and urgency.

Responsibilities

• Recommend retail products based on guest needs, stylist consultations, and seasonal promotions, using FindMore when appropriate.
• Meet or exceed individual retail sales goals and contribute to salon sales and productivity targets.
• Explain product benefits and usage to help guests maintain their hair at home.
• Partner with stylists to reinforce product recommendations at checkout.
• Support in-salon promotions, product launches, limited-time offers, and events that drive traffic, engagement, and bookings.
• Encourage guest rebooking and promote JCPenney Rewards and credit card acquisition and usage.
• Greet guests warmly, listen actively, and provide a personalized experience from check-in through check-out.
• Communicate with guests to confirm appointments and answer questions.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Meet company attendance and punctuality standards.
• Participate in company- or vendor-provided training, skills practice, and team meetings.
• Maintain accurate scheduling, guest check-in and check-out, and payment processing.
• Keep the front desk and salon retail area clean and organized.
• Handle phone and in-person inquiries efficiently and professionally.
• Track product levels, restock retail shelves, and alert leadership about low stock.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed