Salon Customer Experience Specialist - Cross Creek Mall

Penney OpCo LLC • Fayetteville, NC

3d

About The Position

The Salon Customer Experience Specialist is the first and last impression of the salon, creating a welcoming, professional, elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, prompt and courteous service, and resolution of client concerns. It also contributes to salon success by recommending and selling retail products that support each guest’s hair-care routine, building client trust and supporting revenue.

Requirements

• Passion for salon products and services, including understanding the benefits products and services provide to clients.
• Ability to solve problems and make decisions that support sales, profitability, and customer service; execute work efficiently and effectively; and inspire strong performance.
• Ability to provide excellent customer service, cooperate with others, build positive and respectful relationships, and take accountability for actions and outcomes.
• Ability to proactively improve the customer experience, act with confidence and energy, and demonstrate urgency.

Responsibilities

• Recommend retail products based on guest needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to salon sales targets and productivity expectations.
• Educate guests on product benefits and use for at-home care, and partner with stylists to reinforce recommendations at checkout.
• Support in-salon promotions, product launches, limited-time offers, and daily, weekly, and monthly retail goals; use FindMore when appropriate.
• Encourage guest rebooking and promote JCPenney Rewards and Credit Card acquisition and usage.
• Greet guests warmly, listen actively, and provide a seamless, personalized experience from check-in through check-out.
• Confirm appointments, answer questions, and handle phone and in-person inquiries professionally.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Meet company attendance and punctuality standards, and participate in ongoing skills development, team meetings, and training.
• Promote events that drive traffic, client engagement, and service bookings.
• Maintain accurate scheduling, guest check-in and checkout, and payment processing.
• Maintain cleanliness and organization at the front desk and in the salon retail area.
• Track inventory, restock retail shelves, and alert leadership to low stock.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.
• Eligible associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed