Salesperson | Honda

Hendrick Automotive Group•Rock Hill, MO

About The Position

The Salesperson sells new or used vehicles at a profit to the dealership while ensuring customer satisfaction. This role has no direct supervisory responsibilities. The position requires regular and predictable attendance; scheduled shifts may include evening hours, weekends, and holidays. Work takes place throughout dealership premises, indoors and outdoors, including on customer test drives. The employee may encounter varied work environments and perform a variety of tasks. The role involves heavy standing work and frequent movement around the facilities and outdoor car lot to interact with customers and other departments. The employee must be able to understand and follow instructions, communicate effectively with customers and company personnel, read and comprehend instructions and correspondence, present information in one-on-one and small-group settings, perform basic arithmetic, and use common sense to carry out instructions and handle standardized situations. Reasonable accommodations may be made to enable individuals with medical conditions to perform essential functions.

Requirements

High school diploma.
Automotive field of study or work experience.
Desired work experience of up to 3 years.
Prior sales and/or customer service experience is desired.
Valid driver’s license.
Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small-group situations to customers and other employees.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Nice To Haves

Prior sales and/or customer service experience.

Responsibilities

Meet dealership sales goals.
Greet customers and determine the make, type, and quality of vehicle desired.
Explain vehicle features and demonstrate vehicle operation in the showroom or on a demonstration drive.
Suggest optional equipment for customers to purchase.
Compute and quote sales prices, including tax, trade-in allowance, and discount.
Complete paperwork accompanying vehicle sales, including sales slips or sales contracts.
Arrange vehicle delivery and registration.
Research availability of models and optional equipment.
Engage in business development.
Address customer concerns.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values.
Comply with Company policies and procedures.
Observe all Federal, State, Local, and Company safety rules and regulations while performing duties.
Perform other duties as assigned.