Salesforce System Administrator

Warren CAT•Lubbock, TX

18d

About The Position

Warren Equipment Company is seeking a Salesforce System Administrator to develop, support, and enhance its Salesforce system. The role establishes best practices for a low-code/semi-custom-code environment, participates in build testing, and serves as an in-house Salesforce expert alongside third-party implementers. It also maintains the platform’s day-to-day configuration, support, maintenance, training, and improvements. The administrator supports Salesforce Field Service, CRM, and Marketing; works with technical and operational users to develop solutions; and implements appropriately prioritized work using agile development methodologies. The position also reviews the Salesforce system periodically, supports releases and end users, and promotes low-code best-practice architecture across the Salesforce organization. The role requires occasional travel of up to 10% and flexibility to work non-traditional hours, including occasional evenings and Sundays, to address time-sensitive business needs. The work environment is usually quiet, with occasional exposure to wet or humid conditions, moving mechanical parts, high or precarious places, and outdoor weather. The position is not considered safety sensitive.

Requirements

Bachelor's degree in a computer science-related field or 2–4 years of relevant Salesforce Administration experience.
Proficiency in the Salesforce ecosystem, data imports and exports, APIs, and Tableau reporting.
Ability to provide Salesforce end-user support and discuss technical topics with non-technical staff and constituents.
Self-motivation, excellent problem-solving, analytical, and reporting skills, and meticulous attention to detail.
Flexibility to work non-traditional hours, including occasional evenings and Sundays, as needed for time-sensitive business needs.
Experience preparing user guides, system workflows, application documentation, and test scripts, and/or conducting end-user training sessions.
Proven ability to work effectively with a team in the Service and Sales verticals as it relates to the Salesforce platform.

Nice To Haves

One or more current Salesforce certifications, such as Salesforce Certified Field Service Lightning Consultant, Salesforce Certified Administrator, or Salesforce Certified Advanced Administrator.
Experience with Salesforce Flow and Asset360.
Understanding of work order management processes.

Responsibilities

Serve as the primary system administrator for the Salesforce environment.
Understand solution designs and implement programmatic changes and configurations in Salesforce Field Service, CRM, and Marketing.
Collaborate with technical and operational users to understand business needs and develop Salesforce solutions that improve or enhance the system.
Prioritize work and implement solutions as appropriate using agile development methodologies.
Configure Salesforce features, including workflows, Process Builder, Flow, assignment rules, approval processes, user management, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
Implement new Salesforce releases and provide relevant training and support.
Create technical specifications, designs, and testing documentation.
Review the system on an appropriate cadence to evaluate outdated processes, fields, and design elements.
Pursue additional technical knowledge of Salesforce functionality and apply it to new business needs or existing processes.
Define and enforce a low-code and best-practice architecture strategy across the Salesforce organization.
Prepare materials such as user guides, system workflows, application documentation, and test scripts, and/or conduct end-user training sessions.
Provide Salesforce end-user support and work with non-technical staff and constituents on technical topics.