Salesforce Business Systems Manager (Hybrid - Coppell, TX or Pleasanton, CA)

Blackhawk Network•Dallas, TX

3d•$106,660 - $144,000•Hybrid

About The Position

The Salesforce Business Systems Manager owns the business-side coordination and day-to-day stewardship of Salesforce for Sales. The role manages cross-functional intake and business requirements for Salesforce changes, connecting Sales and relevant partner teams with GBA, Technology/IT, GRO, and reporting teams so requests are understood, prioritized, assessed, and delivered with clear business ownership. The role covers Salesforce only and coordinates with connected-system owners when Salesforce changes may affect their systems, but does not own those systems. This is a business-facing platform-owner role, not a hands-on technical administrator. GBA retains technical assessment and delivery, including configuration, access administration, integrations, bulk system work, technical documentation, and technical release execution. The role works with CRM Enablement and business teams rather than replacing their user guidance, adoption support, or routine record-maintenance responsibilities. The position is hybrid, with remote work and in-person collaboration at either the Coppell, Texas or Pleasanton, California office. Candidates must have Salesforce Administrator certification and relevant practical experience. Employment is contingent upon successful completion of a background check and drug screen.

Requirements

Experience coordinating Salesforce improvements in a business-facing role, ideally supporting Sales Operations or a commercial function.
In-depth knowledge of Salesforce capabilities, user processes, data structures, and common CRM terminology, with the ability to translate business needs into clear requirements without being the technical implementer.
Strong stakeholder coordination skills across business, technology, and operational teams.
Experience managing a request backlog, change lifecycle, dependencies, risks, decisions, and communications.
Familiarity with business acceptance testing, release readiness, and change control.
Strong written communication, facilitation, organization, and problem-solving skills.
Understanding of data quality, access controls, privacy, and the need to follow company security and change policies.
Comfort working with reporting and technical specialists to understand impacts and interpret system-health information.
Salesforce Administrator certification is required.
Relevant practical experience demonstrating business-facing coordination and requirements skills; certification does not replace this experience.
Curiosity and adaptability in emerging technologies, and successful implementation and use of AI tools to enhance work, improve processes, or deliver measurable results.
Successful completion of a background check and drug screen is required for employment.

Nice To Haves

Experience supporting Sales Operations or a commercial function.

Responsibilities

Own the agreed intake route for cross-functional Salesforce change requests.
Clarify requests, document business problems and expected outcomes, assess urgency and impact, and maintain a visible prioritized backlog.
Gather and document Salesforce business requirements with Sales and affected partner teams, including Marketing, Credit, Legal, Compliance, and I&O where relevant.
Coordinate business priorities, recommend trade-offs, and escalate material cross-functional or strategic choices to the business sponsor.
Coordinate changes from request through discovery, business review, testing, approval, release readiness, and follow-up.
Partner with GBA early to assess technical feasibility, dependencies, risks, and solution approach; confirm technical scoping before communicating delivery timelines.
Assess impacts on users, business processes, data, and connected systems, and involve affected business owners in decisions and validation.
Track actions, decisions, risks, dependencies, and delivery status, and keep stakeholders informed.
Coordinate business testing and acceptance; ensure GBA completes required technical testing and business sign-off is recorded before release. GBA executes technical release tasks.
Define and document business process changes and operating impacts, and coordinate with CRM Enablement on user-facing guidance, communications, and adoption support.
Maintain a clear hand-off between business requirements, technical delivery, and user support; route first-line how-to questions to the agreed CRM Enablement support model.
Maintain an understanding of Salesforce automation and connected processes so proposed changes can be reviewed for business impact and risks.
Coordinate regular reviews of Salesforce health, including open requests, errors, automation, integration issues, data quality, access visibility, and usage.
Work with GBA to resolve or escalate technical issues and with SBA on reporting, analytics, data-quality measures, and health reporting.
Coordinate cross-functional remediation when issues span Salesforce and business processes, ensuring the accountable data or process owner is involved.
Ensure the role is included early in stakeholder discussions that may affect Salesforce processes, data, or Sales business practices.
Manage business-side intake, requirements, prioritization coordination, process impact, stakeholder alignment, delivery visibility, and business readiness within the approved remit; recommend priorities and solutions without independently approving technical access or making technical design decisions outside delegated authority.