Salesforce Administrator (Hybrid - Coppell, TX or Pleasanton, CA)

Blackhawk Network•Coppell, TX

1d•Hybrid

About The Position

The Salesforce Administrator owns the business-side coordination and day-to-day stewardship of Salesforce for Sales. This business-facing platform-owner role manages cross-functional intake and business requirements, connecting Sales and relevant partner teams with GBA, Technology/IT, GRO and reporting teams so requests are understood, prioritised, assessed and delivered with clear business ownership. The role covers Salesforce only and coordinates with connected-system owners when a Salesforce change may affect their systems, which it does not own. The role coordinates Salesforce changes from request through discovery, business review, testing, approval, release readiness and follow-up. It gathers requirements, maintains a prioritised backlog, coordinates business priorities, assesses business impacts and readiness, and keeps stakeholders informed. It also coordinates reviews of Salesforce health and works with technical, reporting and business partners to resolve or escalate issues. This role is not the hands-on technical administrator. GBA retains technical assessment and delivery, including configuration, access administration, integrations, bulk system work, technical documentation, technical testing and release execution. CRM Enablement retains user guidance, adoption support and routine record-maintenance responsibilities. The role works with these teams while maintaining clear hand-offs between business requirements, technical delivery and user support. The position is hybrid, with remote work and in-person collaboration at the Coppell, Texas or Pleasanton, California office. Employment is contingent upon successful completion of a background check and drug screen.

Requirements

Experience coordinating Salesforce improvements in a business-facing role, ideally supporting Sales Operations or a commercial function.
In-depth knowledge of Salesforce capabilities, user processes, data structures and common CRM terminology; ability to translate business needs into clear requirements without being the technical implementer.
Strong stakeholder coordination skills across business, technology and operational teams.
Experience managing a request backlog, change lifecycle, dependencies, risks, decisions and communications.
Familiarity with business acceptance testing, release readiness and change control.
Strong written communication, facilitation, organisation and problem-solving skills.
Understanding of data quality, access controls, privacy, and the need to follow company security and change policies.
Comfort working with reporting and technical specialists to understand impacts and interpret system-health information.
Salesforce Administrator certification is required; relevant practical experience is also expected, and certification does not replace the need to demonstrate business-facing coordination and requirements skills.
Demonstrated successful implementation and use of AI tools to enhance work, improve processes or deliver measurable results.
Employment is contingent upon successful completion of a background check and drug screen.

Nice To Haves

Experience supporting Sales Operations or a commercial function.

Responsibilities

Own the agreed intake route for cross-functional Salesforce change requests; clarify requests, document business problems and expected outcomes, assess urgency and impact, and maintain a visible prioritised backlog.
Gather and document Salesforce business requirements with Sales and affected partner teams, including Marketing, Credit, Legal, Compliance and I&O where relevant.
Coordinate business priorities and recommend trade-offs; escalate material cross-functional or strategic choices to the business sponsor.
Coordinate changes from request through discovery, business review, testing, approval, release readiness and follow-up.
Partner with GBA early to assess technical feasibility, dependencies, risks and solution approach; confirm technical scoping before communicating delivery timelines.
Assess impacts on users, business processes, data and connected systems, involving affected business owners in decisions and validation.
Track actions, decisions, risks, dependencies and delivery status, and keep stakeholders informed.
Coordinate business testing and acceptance; ensure required technical testing is completed by GBA and business sign-off is recorded before release.
Define and document business process changes and operating impacts, and coordinate with CRM Enablement on user-facing guidance, communications and adoption support.
Maintain a clear hand-off between business requirements, technical delivery and user support; route first-line how-to questions to the agreed CRM Enablement support model.
Maintain an understanding of Salesforce automation and connected processes so proposed changes can be reviewed for business impacts and risks.
Coordinate regular reviews of Salesforce health, including open requests, errors, automation, integration issues, data quality, access visibility and usage.
Work with GBA to resolve or escalate technical issues and with SBA on reporting, analytics, data-quality measures and health reporting.
Coordinate cross-functional remediation where issues span Salesforce and business processes, ensuring the accountable data or process owner is involved.
Ensure the role is included early in stakeholder discussions that may affect Salesforce processes, data or Sales business practices.
Operate within delegated authority: coordinate business-side intake, requirements, priorities, process impacts, stakeholder alignment, delivery visibility and business readiness; recommend priorities and solutions without independently approving technical access or making technical design decisions outside delegated authority.