Salesforce Business Analyst

Cloud Brite Systems India Private Limited•Indianapolis, IN

About The Position

Brite Systems is an Information Technology company specializing in consulting and software development. We have successfully implemented solutions for the public and private sectors since 2006. Brite is at the forefront of transforming how businesses connect with their customers. We leverage cutting-edge technology, data-driven strategies, and innovative solutions to deliver exceptional experiences that foster loyalty and drive growth. Our team is composed of passionate, skilled professionals who thrive in a dynamic, collaborative environment. Brite, consistently ranked as one of the best places to work, is seeking a seasoned Salesforce Business Analyst with a robust background in Salesforce Service Cloud, Sales Cloud and Omni Studio. The ideal candidate will have a proven track record of excellence in requirement gathering and the ability to translate business needs into technical specifications. Experience in the Public Sector and Non-Profit organizations will be highly valued as we expand our services to meet the unique needs of these clients. No sponsorship for this position. Due to nature of the specific projects, candidates may be required to pass a federal background check/clearance (as required).

Requirements

Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
Minimum of 3 years of experience as a Salesforce Business Analyst.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Strong analytical and problem-solving skills with high attention to detail.
Exceptional verbal and written communication skills, with an ability to express complex technical concepts in business terms.
Strong interpersonal skills, with a demonstrated ability to work in a collaborative team environment.

Nice To Haves

Salesforce Administrator certification preferred.
Experience working with Public Sector and Non-Profit organizations is highly desirable.

Responsibilities

Conduct in-depth analysis of our clients’ business processes and requirements to understand their needs fully and document their Salesforce requirements.
Utilize expertise in Salesforce Service Cloud, Sales Cloud and Omni Studio to design and implement solutions that enhance client engagement and operational efficiency.
Transform business requirements into well-architected solutions that best leverage the Salesforce platform.
Create detailed business requirement documentation, user stories, and to-be process flow diagrams.
Serve as a liaison between the business units, technology teams, and support teams to ensure effective implementation.
Provide guidance on best practices and governance for Salesforce usage within the Public Sector and Non-Profit domains.
Conduct user acceptance testing and ensure user adoption of new features and functionalities.
Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.